Field Service Dispatcher & Technician Scheduler

Wagner Equipment Co; Windsor (CO); On-site; USD 36,000 - 52,000; Full time

Benefits offered by this job

Paid Time Off (PTO)

Medical, dental, and vision insurance

Life and AD&D Insurance

401K company contribution up to 7%

Tuition Reimbursement

Employee Assistance Program (EAP)

CEFCU services for employees

Additional Benefits: Supplemental life

Job summary

Wagner Equipment Co. in Windsor, CO is seeking a Field Service Technician Dispatcher to manage job control, changes, and scheduling for field repairs. You will direct technicians daily, coordinate workflows, and align with our One Professional Team vision.

The role requires strong communication, 3+ years in administrative/clerical and customer service, a High School Diploma or GED, and some industry knowledge. Competitive pay and comprehensive benefits are offered.

Qualifications

• High School Diploma or GED.
• 3+ years in a position requiring strong communication skills.
• 3+ years administrative/clerical experience.
• 3+ years customer service experience.
• Some industry knowledge preferred.

Responsibilities

• Maintains written record of communication to insure the customers are aware of scope of work to be performed.
• Preorders parts and tooling as necessary.
• Reviews problem work orders.
• Invoicing & Closing work orders.
• Initiates work order opening and assigns estimates value.
• Updates work orders as the scope of the job changes.
• Follows up with technicians on status of the assigned work order.

Skills

Strong communication skills

Administrative/clerical experience

Customer service experience

Education

High School Diploma or GED

Tools

Microsoft Word

Excel

Outlook

DBS

Job description

Wagner Equipment Co. in Windsor, CO is seeking a Field Service Technician Dispatcher to manage job control, changes, and scheduling for field repairs. You will direct technicians daily, coordinate workflows, and align with our One Professional Team vision.

The role requires strong communication, 3+ years in administrative/clerical and customer service, a High School Diploma or GED, and some industry knowledge. Competitive pay and comprehensive benefits are offered.