Field Service Dispatcher

Yancey Bros Co.; Macon, Northern (GA, KY); Hybrid; USD 42,000 - 60,000; Full time

Benefits offered by this job

Aggressive compensation

Technician tool allowance

Full medical coverage

Vision coverage

Dental coverage

Employee wellness programs

Paid vacations

401k plan with match

Profit sharing

Tuition reimbursement

Ongoing training

Job summary

Yancey Bros. Co., a Georgia-based Caterpillar equipment dealer, seeks a Field Service Dispatcher in Macon. You will coordinate field technicians, schedule repairs, order parts, and manage invoicing while keeping all parties updated on repair status.

Ideal candidates provide strong organizational skills, urgency, and teamwork to ensure responsive customer service and efficient operations.

Qualifications

• Knowledge of DOT, OSHA and MSHA regulations.
• Computer skills for software and internet usage.
• On-call after hours availability.

Responsibilities

• Be point of contact for all field service repairs.
• Schedule repairs and order parts as needed.
• Quote repairs as needed.
• Open and close work orders.
• Search for service letters, product updates and repairs.
• Monitor life-day labor and work in process via Service Link.
• Maintain life-day labor under 10 days for invoicing.
• Communicate with customers daily about updates.
• Notify customer upon job completion.
• Participate in safety program and work safely.
• Additional duties as assigned by manager.

Skills

DOT, OSHA, MSHA rules

Computer skills

On-call after hours

Education

High school diploma or equivalent

Tools

SIS, DBS, ET (CATERPILLAR systems)

Job description

Macon EM
1025 Frank Amerson Parkway
Macon, GA 31216, USA

Description

Who We Are:

From Georgia. For Georgia.Since 1914 Yancey Bros. Co. has proudly served as the authorized Caterpillar equipment dealer for Georgia, providing our customers with the highest quality sales, parts and service. From Caterpillar heavy and compact construction equipment to on-highway trucks, we remain committed to learning more about our customers, offering equipment and support to keep up with their changing needs. This all starts with our greatest asset…our employees.

What You Will Be Doing:

As the Field Service Dispatcher you will be the point of contact for the Field Service Technician, Manager and Customer. You will be responsible for scheduling, ordering parts, invoicing and keeping all parties involved updated on the state of repairs.

Primary Responsibilities:

• Be point of contact for all field service repairs
• Schedule all repairs. Order parts as needed
• Quote repairs as needed.
• Open and close work orders.
• Search for service letter, product updates and additional repairs.
• Monitor life day labor and work in process through Service Link
• Maintain average life day labor 10 days or less for invoicing.
• Use modern for daily customer communication and customer updates.
• Communicate with customer upon job completion

Additional Responsibilities:

• Participate in required safety program and work in a safe manner.
• Additional duties as assigned by manager.

Who We Are Looking For:

To be successful in this position you should be able keep accurate records and provide guidance to customers, technicians and management with regards to the status of repairs. You should possess a strong sense of urgency and desire to provide superior customer service. Being able to work as a team and well under pressure is also highly desirable.

Education/Experience:

• High school diploma or equivalent required.

Required Qualifications/Skills:

• Knowledge of DOT, OSHA and MSHA rules and regulations
• Computer skills (software and internet usage)
• On call after hours required

Preferred Qualifications/Skills:

• Prior experience with SIS, DBS, ET (CATERPILLAR systems)
• 2 – 3 years’ experience as Service Technician, Service Write, Service Coordinator in the industry

Values:

At Yancey Bros. Co, we are always looking to add people to our team who share our core values:

• Safety: We value the lives and health of our team and customers above all else.
• Integrity: We are ethical and trustworthy, demonstrate respect for others, and communicate truthfully and promptly.
• Teamwork: We work as one across our organization for the benefit of our customers.
• Excellence: We strive to be the best, continuously improving our customers’ experience and the solutions we provide.
• Sense of Urgency: We respond quickly to customer needs and hold ourselves accountable for results.

Ideal candidates will demonstrate the following values:

• Acting in a safe manner
• Exhibiting honesty and integrity
• Acting in a fair and ethical manner
• Team mentality
• Delivering quality results
• Exhibiting pride and ownership
• Working with a sense of urgency
• Exhibiting a winning attitude

What We Offer:

Yancey Bros Co offers a full benefits package that includes aggressive compensation levels, technician tool allowances, full medical, vision and dental coverage, employee wellness programs, paid vacations and more.

Competitive Pay Structure

• Compensation: Competitive Pay
• Technician Tool Allowance
• 401k Plan Strong Company Match
• Employee Profit Sharing
• Financial Wellness Coaching

Employee Wellness Program

• Prescription Drug Coverage
• Flexible Spending Accounts
• Short & Long Term Disability
• Group Life Insurance

Personal Time Off

• Paid Holidays
• Tuition Reimbursement
• Ongoing Training

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.