Field Service Dispatcher

United Rentals; Houston (TX); On-site; USD 40,000 - 55,000; Full time

Job summary

United Rentals, the world's largest equipment rental provider, seeks a dedicated Field Service Dispatcher in Houston, TX. In this entry-level role, you will coordinate the daily dispatch of Field Service Technicians, ensuring customer needs are met. Join a company that values integrity and commitment, with a focus on teamwork and customer service excellence. A comprehensive benefits package is available, reflecting our commitment to employee well-being.

Benefits

Paid Parental Leave

Employee Discount Program

Career Development & Promotional Opportunities

Paid Sick Leave

Qualifications

• High School diploma or equivalent required.
• Valid driver's license with acceptable driving record needed.
• Technical knowledge of DOT/Federal Motor Carrier rules and regulations desired.

Responsibilities

• Oversee dispatch of Field Service Techs for efficient customer service.
• Assist with customer telephone orders for delivery and service.
• Arrange emergency field repairs.

Skills

Customer Service

Multitasking

Teamwork

Communication

Education

High School diploma or equivalent

Job description

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Join to apply for the Field Service Dispatcher role at United Rentals

Great Company. Great People. Great Opportunities.

If you’d like the chance to make your mark with the world’s largest equipment rental provider,

come build your future with United Rentals!

As a Field Service Dispatcher, you will be tasked with organizing the daily dispatch of Field Service Techs for the branch in a safe and timely manner. Without you, our customers cannot meet their operational needs, and that's why we seek a professional with integrity who respects and understand the demands of the job.

Great Company. Great People. Great Opportunities.

If you’d like the chance to make your mark with the world’s largest equipment rental provider, come build your future with United Rentals!

As a Field Service Dispatcher, you will be tasked with organizing the daily dispatch of Field Service Techs for the branch in a safe and timely manner. Without you, our customers cannot meet their operational needs, and that's why we seek a professional with integrity who respects and understand the demands of the job.

What You'll Do

• Oversee dispatch of Field Service Techs within the metro-area to maximize efficiency and customer repair responsiveness
• Assist in taking customer telephone orders for deliveries, pickups and service
• Arrange for all emergency field repairs
• Answer customer calls and review driver schedules in order to fulfill customer requests
• Assist Inside sales team as needed
• Other duties as assigned
  
  

Requirements

• High School diploma or equivalent
• Valid driver's license with acceptable driving record
• Technical knowledge of DOT/Federal Motor Carrier rules and regulations
• Diligent attention to safety
• Strong ability to multitask in a fast-paced environment
• Superior customer service, teamwork and verbal/written communication skills
  
  

This position is deemed Safety Sensitive for purposes of United Rentals’ policies and procedures.

Why join us?

Benefits

We don’t just “talk the talk!” We’re an award-winning company (recently named a Glassdoor Best Place to Work in 2023) that truly cares about our people - That’s why we offer best-in-class benefits and perks that will support you and your family. In addition to our health and financial plans, we also offer:

• Paid Parental Leave
• United Compassion Fund
• Employee Discount Program
• Career Development & Promotional Opportunities
• Additional Vacation Buy Up Program (US Only)
• Early Wage Access through Payactiv (US Hourly Only)
• Paid Sick Leave
• An inclusive and welcoming culture
  
  

Learn more about our full US benefit offerings here.

United Rentals, Inc. is an Equal Opportunity Employer and makes employment decisions regardless of race, color, religion, sex, national origin, age, genetic information, citizenship status, veteran status, sexual orientation, gender identity, disability, or any other status protected by law. If you need a reasonable accommodation at any point of the application process, please email [e-mail] for assistance.

At United Rentals, we proudly hire active duty members, veterans, reservists, and their families. The values that define your service—leadership, discipline, integrity, and teamwork—are the same values that drive our success. With many veterans already part of our team, we’re ready to help you transition into a rewarding career.

United Rentals consists of a wide variety of roles with different duties and responsibilities. The actual pay rate offered to candidates varies depending upon a wide range of factors including specific position, education, training, experience, skills, and ability.

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Other

• Industries

  Construction

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