Field Service Dispatcher

PTR Global; Dallas (TX); On-site; USD 10,000 - 60,000; Full time

Job summary

An established industry player is seeking a dedicated Service Dispatcher to join their team in Dallas. This entry-level position involves managing workloads, communicating with field personnel, and ensuring compliance with service orders. The ideal candidate will thrive in a fast-paced environment, showcasing strong communication and problem-solving skills. With a competitive hourly pay and potential for benefits, this role offers a great opportunity for growth within the electric power transmission sector. If you are motivated and eager to make a difference, this position could be the perfect fit for you.

Benefits

Medical Insurance

Dental Insurance

Vision Insurance

401K

Paid Time Off (PTO)

Sick Leave

Qualifications

• Proficiency in Microsoft Office tools is essential.
• Strong verbal and written communication skills are required.

Responsibilities

• Dispatch routing and workload adjustments for field personnel.
• Manage a high volume of work including emails and service requests.

Skills

Microsoft Office (Word, Excel)

Verbal Communication

Written Communication

Analytic Skills

Problem-Solving Skills

Time Management

Multitasking

Job description

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Base pay range

$21.00/hr - $23.00/hr

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Duration: 6 months with possible extension.

Work Schedule: Rotating: Mon - Fri 7:00am - 4:00pm

Mon - Fri 08:00am-05:00pm Contractor will have to pay for parking when going into the office.

Job Description:

Responsible for dispatching routing and workload adjustments for field personnel across the Service territory utilizing company systems efficiently and accurately to ensure internal and external SLAs are met. Primary point of contact for process and service order related questions, including but not limited to field personnel. This position requires the candidate to be onsite and is not a remote position.

Identify, prioritize, and assign work to the appropriate available resources to efficiently meet internal and external SLAs. Communicate effectively with field personnel to log addresses, escalate, or resolve their immediate needs or concerns. Manage a high volume of work including emails, phone calls, electronic service requests, and electronic messaging to ensure resolution. Interface directly with customers and key internal business partners to resolve process or service order exceptions and escalations. Monitor and investigate service orders to ensure compliance rules are being met. Take decisive and timely action to address sensitive situations. Ability to directly interface effectively with all levels of employees. Dynamically deploy adequate resources and assets to meet changing customer requirements and timelines. Perform all essential aspects and functions of the job as well as other specific duties assigned.

Skills required include proficiency in Microsoft Office tools (Word and Excel), excellent verbal and written communication, strong analytic and problem-solving skills, high energy and motivation, strong time management, and the ability to multitask in a fast-paced team environment. Work is performed on a computer at a desk, requiring the ability to sit for extended periods. Other duties as assigned, including customer service, time management, and organizational skills.

Pay Range

$21.00 - $23.00. The specific compensation will depend on factors such as role scope, complexity, location, market labor costs, skills, education, training, credentials, experience, and other employment conditions. Our full-time employees may have access to benefits including medical, dental, vision, 401K, PTO, sick leave, and other benefits mandated by applicable state or local laws.

Seniority level

• Entry level

Employment type

• Full-time

Job function

• Administrative

Industries

• Electric Power Transmission, Control, and Distribution

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