Field Service Dispatch & Operations Specialist

ACF, Inc; Jacksonville (FL); Hybrid; USD 42,000 - 60,000; Full time

Job summary

ACF, Inc. seeks a Service Coordinator to support our GeneratorService team. This role ensures technicians are scheduled efficiently, customers receive top-notch service, and projects move from quote to completion.

Ideal background includes dispatching, field coordination, logistics, or industrial customer support. Responsibilities include coordinating field techs, handling service requests, preparing quotes, and tracking work orders while collaborating across departments. ACF, Inc.

Qualifications

• Associate degree or 2+ years of experience in service coordination, dispatching, logistics, or related role.
• Strong organizational, communication, and multitasking skills.
• Proficiency in Microsoft Office (Outlook, Excel, Word).
• Ability to learn new software and operate across departments.

Responsibilities

• Coordinate and schedule field service technicians to maximize efficiency and customer response times.
• Manage incoming service requests, emergency calls, preventativemaintenance visits, and scheduled service work.
• Serve as the primary point of contact for customers regarding service inquiries, scheduling updates, and project status.
• Monitor technician schedules and make adjustments based on customer needs and business priorities.
• Prepare and submit service quotations for repairs, emergency service calls, and preventive maintenance agreements.
• Proactively follow up with customers on open quotations and pending service opportunities.
• Track work orders from initiation through completion to ensure timely execution and billing.
• Review daily invoicing and monitor Work in Progress reports to ensure accurate and timely processing.
• Enter and maintain service data within company business programs.
• Coordinate closely with the Parts Department to ensure technicians have necessary parts and materials before scheduled service calls.
• Manage and schedule recurring preventative maintenance agreements.
• Provide cross-functional support to other departments when needed.
• Assist with inventory, warehouse organization, shipping/receiving, and parts-related activities.
• Support warehouse operations, including loading/unloading shipments and preparing outgoing deliveries.
• Operate material handling equipment, including forklifts, when required and properly trained.

Skills

Organizational skills

Multitasking

Microsoft Office

Learn new software

Collaborative

Mechanical aptitude

Education

Associate degree

Job description

ACF, Inc. seeks a Service Coordinator to support our GeneratorService team. This role ensures technicians are scheduled efficiently, customers receive top-notch service, and projects move from quote to completion.

Ideal background includes dispatching, field coordination, logistics, or industrial customer support. Responsibilities include coordinating field techs, handling service requests, preparing quotes, and tracking work orders while collaborating across departments. ACF, Inc.