Field Service Dispatch Lead: Master Scheduling & Routing

Big Joe Lift; Hayward (CA); On-site; USD 40,000 - 60,000; Full time

Job summary

Big Joe Lift in Hayward, California is seeking a Field Service Dispatcher who will maintain and dispatch service technicians' daily schedules. Responsibilities include managing service calls, coordinating with customers, and ensuring timely invoicing and billing.

The ideal candidate should have a high school diploma, relevant experience in dispatch, and strong communication skills. Proficiency with dispatch systems is preferred. The role involves working Monday to Friday from 7:00 a.m. to 4:00 p.m.

Qualifications

• High school diploma or equivalent required.
• At least three years of related experience and execution of similar duties in dispatch required.
• Previous experience with NetSuite or other Customer Relationship Management software.

Responsibilities

• Maintain Service Technicians daily schedules and dispatch calls.
• Monitor dispatch board and schedule technicians.
• Assign jobs based on technician skills and available parts.

Skills

Excellent verbal and written communication skills

Strong organizational skills

Strong leadership skills

Basic understanding of geographical areas

Proficient with dispatch systems

Ability to work under pressure

Advanced customer service skills

Education

High school diploma or equivalent

Three years of related dispatch experience

Tools

NetSuite

Customer Relationship Management software

Forklift experience

Job description

Big Joe Lift in Hayward, California is seeking a Field Service Dispatcher who will maintain and dispatch service technicians' daily schedules. Responsibilities include managing service calls, coordinating with customers, and ensuring timely invoicing and billing.

The ideal candidate should have a high school diploma, relevant experience in dispatch, and strong communication skills. Proficiency with dispatch systems is preferred. The role involves working Monday to Friday from 7:00 a.m. to 4:00 p.m.