Field Service Customer Support – Licenses & Permits

Texas A&M International; Fort Worth (TX); On-site; USD 36,000 - 54,000; Full time

Job summary

Texas Parks and Wildlife Department seeks a Customer Service Representative II to handle complex customer service and administrative tasks for the Law Enforcement Division. You will respond to public inquiries, process licenses and registrations, and maintain accurate records.

This role requires high school completion, four years of related experience, and a valid Texas driver's license. Proficiency with MS Word, Excel, and agency software is preferred in a fast-paced environment.

Qualifications

• Graduation from High School or GED.
• Four years experience in customer service, clerical or administrative support work.
• Applicant must possess a valid Texas driver's license.

Responsibilities

• Provide complex customer service and administrative support for the Law Enforcement Division.
• Respond to public inquiries regarding licenses, registrations, and services.
• Enter information into databases and handle payments for state services.
• Prepare, interpret, and disseminate information on rules and policies.
• Maintain records and compile monthly reports.

Skills

Customer service

Verbal communication

Written communication

Data entry

Teamwork

Problem solving

Multi-tasking

Attention to detail

MS Word

Excel

Outlook

CAPPS

BRITS

LES

MCI/TLC

Education

High School Diploma or GED

Tools

BRITS

LES

MCI/TLC

CAPPS

MS Word

Excel

Outlook

Job description

Texas Parks and Wildlife Department seeks a Customer Service Representative II to handle complex customer service and administrative tasks for the Law Enforcement Division. You will respond to public inquiries, process licenses and registrations, and maintain accurate records.

This role requires high school completion, four years of related experience, and a valid Texas driver's license. Proficiency with MS Word, Excel, and agency software is preferred in a fast-paced environment.