TPWD - Customer Service Representative I (Front Desk Customer Service Representative)

Texas A&M International; Needville (TX); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Paid time off

Group insurance

Retirement plan

Job summary

The Texas Parks and Wildlife Department is seeking an entry-level to routine clerical/front desk position at Brazos Bend State Park under the direction of the Office Manager.

The role handles customer service, cash handling, daily revenue, and reporting, along with mail, inventory, and basic office duties. It requires working 40 hours per week with varied schedules and adherence to TPWD safety rules.

Qualifications

• Graduation from High School or GED.
• One year experience in general clerical, cash handling or customer service.
• Must possess a valid state driver's license.
• Bilingual in English and one or more critical languages (preferred).

Responsibilities

• Perform front desk operations and general clerical duties.
• Handle revenue collection and daily revenue accounting.
• Prepare daily, weekly, monthly and annual reports.
• Provide information and assistance to the general public.
• Maintain inventories and assist with gift-store operations.
• Operate under supervision and comply with TPWD guidelines.

Skills

MS Word

MS Excel

Outlook

Verbal communication

Written communication

Customer service

Cash handling

Teamwork

Independent work

Driver's license

Bilingual English/Spanish

Education

High school diploma or GED

Job description

Press Control+M to start dragging object

To manage and conserve the natural and cultural resources of Texas and to provide hunting, fishing and outdoor recreation opportunities for the use and enjoyment of present and future generations.

GENERAL DESCRIPTION:

Under the direction of the Office Manager, this position performs entry-level to routine customer service work including general clerical duties, front desk operations, revenue collection and accounting for daily revenue for Brazos Bend State Park.Provides quality customer service, answers telephones, and provides information and assistance to the general public.Prepares daily, weekly, monthly, and annual reports and any additional reports required by the Park Headquarters, Regional office and Austin headquarters. Processes and distributes incoming and outgoing mail.Maintains office supplies and inventories.Assists with monthly inventory count of the Gift-store, pricing, displaying and assist customer with sales. Prepares correspondence regarding park-related matters including personnel, purchasing, in-house memos, and outside correspondence. Performs light maintenance including cleaning and maintaining foyers, restrooms and front desk area.Works under close to moderate supervision, with minimal latitude for the use of initiative and independent judgment.Performs additional duties as assigned.Complies with all Agency, Division and Branch rules, regulations and procedures.

MINIMUM QUALIFICATIONS:

Education:

Graduation from High School or GED.

Experience:

One year experience in general clerical, cash handling or customer service.

Licensure:

Must possess a valid state driver's license.

PREFERRED QUALIFICATIONS:

Experience:

Bilingual in English and one or more critical languages, including Spanish, Arabic, Persian Farsi, Hindi, Urdu, Mandarin and Vietnamese.

KNOWLEDGE, SKILLS AND ABILITIES:

Knowledge of general office procedures.

Knowledge of administrative and clerical procedures.

Knowledge of basic mathematics.

Skill in using MS Word, Excel and Outlook.

Skill in effective verbal and written communication.

Skill in providing quality customer service in a courteous and professional manner.

Skill in establishing and maintaining effective work relationships with co-workers and work-related contacts.

Skill in handling a high-volume front desk.

Skill in making independent, sound and timely decisions.

Ability to accurately handle cash and account for revenue collected.

Ability to work under stressful conditions.

Ability to work as a member of a team.

Ability to work independently with little or no supervision.

Ability to train others.

Ability to serve as team leader for Seasonal and Volunteer Staff.

Ability to perform manual labor including, lifting supplies and materials up to 20 lbs.

Ability to conduct work activities in accordance with TPWD safety program.

WORKING CONDITIONS:

Required to work in a public park with overnight camping and day use.

Required to work 40 hours per week, includes various schedules with hours other than 8:00 a.m. to 5:00 p.m. and days off other than Saturdays, Sundays, and holidays.

Required to perform manual labor including, lifting supplies and materials up to 20 lbs.

May be required to operate a state vehicle.

Required to travel 5% with possible overnight stays.

Must conform to TPWD dress and grooming standards, work rules and safety procedures.

Non-smoking environment in State buildings and vehicles.

Texas Parks and Wildlife offers a variety of benefits for employees such as generous paid time off, group insurance, retirement and pension, and frequent training and staff development opportunities. Other benefits include longevity pay, merit pay, deferred compensation, flexible benefit plans, 401K/457 retirement plans, direct deposit, staggered work hours, Employee Assistance Program and a Return-to-Work Program.For new employees or rehires, health insurance is available on the 1st of the following month after a 60-day waiting period.

If you choose to claim military employment preference as outlined by the State of Texas, you must attach the required documentation referenced below at the time your application is submitted. If you have questions regarding this requirement, please visit our Military Employment Reference page at https://tpwd.texas.gov/jobs/veterans/ .

Required forms that will need to be attached with application for Military Employment Preference:

Veteran-DD214 showing honorable discharge or Statement of Service (only for transitioning service members who have not reached their date of separation).

Surviving spouse of a veteran who has not remarried-Marriage Certificate and DD Form 1300 or appropriate documentation.

Orphan of a veteran killed while on active duty-Birth Certificate and DD Form 1300 or appropriate documentation.

Spouse of a member of the US Armed Forces/Texas National Guard serving on Active Duty-Marriage Certificate and copy of spouses active-duty military orders.

Spouse of a veteran with disability and is the primary income for household-Marriage Certificate, Veterans DD214, and VA Benefits Summary Letter showing disability rating.

Documentation must be attached to the application before military preference can be granted.

*More information on military occupational specialty codes can be found below: