Wildlife & Boating CSR – Front Counter

Arizona State Government; Phoenix (AZ); On-site; USD 25,000 - 29,000; Full time

Job summary

Arizona Game and Fish Department's Customer Service team in Phoenix invites applications for a Customer Service Representative 2 (Front-Counter). The role provides over-the-counter services, processes watercraft registrations, licenses, and publications, and answers public inquiries with accurate guidance.

The ideal candidate will have strong customer service skills, knowledge of state laws related to licensing, and proficiency with the Point of Sale system and Microsoft Office, ensuring

Qualifications

• Experience in a customer service environment.
• Knowledge of watercraft registration requirements and licensing procedures.
• Ability to interpret Game and Fish laws and provide clear guidance to the public.
• Proficiency with Microsoft Word and Excel.

Responsibilities

• Provide over the counter services to the public; register watercraft, issue licenses, stamps, and publications; enter transactions into POS.
• Respond to public inquiries through various channels with accurate guidance on laws and policies.
• Prepare daily reconciliation reports and balance against receipts and POS reports.
• Assist with public outreach and maintain supplies necessary for job function.

Skills

Detail-oriented

Customer service

Communication

Microsoft Excel

Tools

Point of Sale system

Job description

Arizona Game and Fish Department's Customer Service team in Phoenix invites applications for a Customer Service Representative 2 (Front-Counter). The role provides over-the-counter services, processes watercraft registrations, licenses, and publications, and answers public inquiries with accurate guidance.

The ideal candidate will have strong customer service skills, knowledge of state laws related to licensing, and proficiency with the Point of Sale system and Microsoft Office, ensuring