Field Service Coordinator & Scheduler

Generac Power Systems Inc.; Sussex (WI); On-site; USD 42,000 - 54,000; Full time

Job summary

Generac Power Systems Inc. in Sussex, Wisconsin, is seeking a Service Coordinator to serve as the primary point of contact for customers, triaging service requests and ensuring timely resolution.

You will create and manage service jobs, coordinate technician schedules, schedule preventative maintenance, and monitor work orders through to completion, contributing to efficient operations and customer satisfaction in a fast-paced environment.

Qualifications

• High school diploma or GED required; associate/bachelor’s degree preferred.
• 1-3 years in service-related administrative roles; scheduling field techs or customer service.
• Proficient with Microsoft Office; able to manage multiple tasks and priorities.

Responsibilities

• Serve as primary point-of-contact for customers and triage service requests.
• Create and manage service jobs in the system; coordinate technician schedules.
• Proactively schedule preventative maintenance and repairs; confirm details with customers.

Skills

Microsoft Office

Outlook

Excel

Customer service

Time management

Interpersonal skills

Education

High School Diploma or GED

Associate or Bachelor's degree (preferred)

Tools

FieldServio

SAP

Job description

Generac Power Systems Inc. in Sussex, Wisconsin, is seeking a Service Coordinator to serve as the primary point of contact for customers, triaging service requests and ensuring timely resolution.

You will create and manage service jobs, coordinate technician schedules, schedule preventative maintenance, and monitor work orders through to completion, contributing to efficient operations and customer satisfaction in a fast-paced environment.