Service Coordinator

Generac Power Systems Inc.; Sussex (WI); Sur place; USD 42 000 - 54 000; Plein temps

Résumé du poste

Generac Power Systems Inc. in Sussex, Wisconsin, is seeking a Service Coordinator to serve as the primary point of contact for customers, triaging service requests and ensuring timely resolution.

You will create and manage service jobs, coordinate technician schedules, schedule preventative maintenance, and monitor work orders through to completion, contributing to efficient operations and customer satisfaction in a fast-paced environment.

Qualifications

• High school diploma or GED required; associate/bachelor’s degree preferred.
• 1-3 years in service-related administrative roles; scheduling field techs or customer service.
• Proficient with Microsoft Office; able to manage multiple tasks and priorities.

Responsabilités

• Serve as primary point-of-contact for customers and triage service requests.
• Create and manage service jobs in the system; coordinate technician schedules.
• Proactively schedule preventative maintenance and repairs; confirm details with customers.

Connaissances

Microsoft Office

Outlook

Excel

Customer service

Time management

Interpersonal skills

Formation

High School Diploma or GED

Associate or Bachelor's degree (preferred)

Outils

FieldServio

SAP

Description du poste

**GENERAC COOKIE NOTICE**Last Updated: June 19, 2024**1. INTRODUCTION**will apply and supplement this Cookie Notice.or .The length of time a cookie will stay on your browsing device depends on whether it is a \"session\" or a \"persistent\" cookie.**7. CHANGES TO THIS NOTICE**From time to time, we may update or modify this Cookie Notice, in our sole discretion, to reflect changes in legal and regulatory requirements and our business practices. The updated Cookie Notice will be posted on the Website with a change to the \"Last Updated\" date (located at the top of this Cookie Notice). We encourage you to review this page periodically to stay informed. The updated Cookie Notice will take effect immediately after being posted or as otherwise notified by us.**8. CONTACTING US**[e-mail] Coordinator page is loaded## Service Coordinatorlocations: Sussex, WI - USAtime type: Full timeposted on: Posted Todayjob requisition id: JR17864**We are Energy Systems, the leader in industrial power solution sales, service, and rentals.**With an ongoing tradition of providing excellent products and outstanding service for our customers, Energy Systems is one of the longest existing Generac Industrial Distributors in the United States. We are a full-service distributor of Generac equipment and solutions providing sales, service and rentals.# Major Responsibilities* Serve as the primary point-of-contact for customers, triaging incoming service requests and ensuring prompt resolution.* Create and manage service jobs in the system, while coordinating technician schedules to optimize efficiency.* Proactively schedule preventative maintenance and repair services, confirming details with customers.* Utilize customer portals to oversee and update all open work orders, ensuring accuracy and timeliness.* Track and oversee job progress from initiation through completion, escalating issues as needed to meet deadlines.* Participate in department meetings with the service operations team to align priorities and resolve challenges.* Provide cross-functional support to other Service Department roles as needed to maintain operational continuity.* Participate in a rotating on-call team to respond to emergency service requests, as required by location.# Minimum Job Requirements**Education*** High School Diploma or G.E.D.**Work Experience*** One to three years of administrative experience in a service-related business.* One to three years of scheduling field technicians and/or customer service.**Knowledge / Skills / Abilities*** Computer literacy is required, including a working knowledge of Microsoft Office applications (i.e., Outlook, Word, Excel).* General knowledge of service parts and the service industry, including but not limited to basic mechanical and technical aptitude.* Incorporate time management skills by prioritizing work assignments.* Proven interpersonal skills with both internal and external customers, including being a team player to create synergy within the office and company.* Must be able to handle high-pressure situations.* Must have basic math skills for computing percentages, multipliers, sales tax, and totals on parts orders.# Preferred Job Requirements**Education*** Associate or bachelor's degree in related field.**Work Experience*** 4 years of administrative experience in a service-related business.* 4 years of scheduling field technicians and/or customer service.**Knowledge / Skills / Abilities*** Working knowledge of business enterprise systems (e.g. FieldServio, SAP, etc.).* Proficiency in schematic and service documentation.# Physical Requirements and Working Conditions**Office Environment (Includes field sales):**While performing the duties of this job, the employee is regularly required to talk and hear; and use hands to manipulate objects or controls. The employee is regularly required to stand and walk. On occasion, the incumbent may be required to stoop, bend, or reach above the shoulders. The employee must occasionally lift up to 25 pounds. Specific conditions of this job are typical of frequent and continuous computer-based work requiring periods of sitting, close vision, and the ability to adjust focus.*\"We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, disability status, protected veteran status, or any other characteristic protected by law.\"*