Field Service Coordinator: Customer & Technician Support

Taylor Sudden Service Inc.; Bessemer (AL); On-site; USD 42,000 - 64,000; Full time

Job summary

Taylor Sudden Service Inc. in Bessemer, AL is seeking an experienced Service Coordinator to join our fast-paced team. You will coordinate service activities, communicate with customers and field technicians, and help keep multiple moving pieces organized.

Responsibilities include preparing service estimates, processing service and parts orders, assisting with warranty claims, and supporting daily operations of the Service Center. Strong customer service and teamwork are essential.

Qualifications

• Parts and/or service industry experience.
• Experience coordinating technicians and service work.
• Strong customer service and communication skills.
• Mechanical aptitude or experience with forklifts, heavy equipment, automotive, industrial equipment, or a related field.
• Strong organization and multitasking skills.
• The ability to work well under pressure and as part of a team.

Responsibilities

• Coordinate service activities and schedules.
• Communicate with customers regarding repairs and maintenance.
• Prepare service estimates and process service and parts orders.
• Assist with warranty claims and support day-to-day operations of the Service Center.

Skills

Service industry experience

Coordinate technicians

Customer service skills

Mechanical aptitude

Organization & multitasking

Teamwork under pressure

Job description

Taylor Sudden Service Inc. in Bessemer, AL is seeking an experienced Service Coordinator to join our fast-paced team. You will coordinate service activities, communicate with customers and field technicians, and help keep multiple moving pieces organized.

Responsibilities include preparing service estimates, processing service and parts orders, assisting with warranty claims, and supporting daily operations of the Service Center. Strong customer service and teamwork are essential.