Field Service Coordinator

Taylor Sudden Service Inc.; Bessemer (AL); On-site; USD 42,000 - 64,000; Full time

Job summary

Taylor Sudden Service Inc. in Bessemer, AL is seeking an experienced Service Coordinator to join our fast-paced team. You will coordinate service activities, communicate with customers and field technicians, and help keep multiple moving pieces organized.

Responsibilities include preparing service estimates, processing service and parts orders, assisting with warranty claims, and supporting daily operations of the Service Center. Strong customer service and teamwork are essential.

Qualifications

• Parts and/or service industry experience.
• Experience coordinating technicians and service work.
• Strong customer service and communication skills.
• Mechanical aptitude or experience with forklifts, heavy equipment, automotive, industrial equipment, or a related field.
• Strong organization and multitasking skills.
• The ability to work well under pressure and as part of a team.

Responsibilities

• Coordinate service activities and schedules.
• Communicate with customers regarding repairs and maintenance.
• Prepare service estimates and process service and parts orders.
• Assist with warranty claims and support day-to-day operations of the Service Center.

Skills

Service industry experience

Coordinate technicians

Customer service skills

Mechanical aptitude

Organization & multitasking

Teamwork under pressure

Job description

Taylor Sudden Service is looking for an experienced Service Coordinator to join our team in the

If you’re someone who thrives in a fast-paced service environment, enjoys working with both customers and field technicians, and knows how to keep multiple moving pieces organized, this could be a great opportunity for you.

In this role, you’ll help coordinate service activities, communicate with customers regarding repairs and maintenance, prepare service estimates, process service and parts orders, assist with warranty claims, and support the day-to-day operations of the Service Center.

We’re especially interested in candidates who bring:

• Parts and/or service industry experience
• Experience coordinating technicians and service work
• Strong customer service and communication skills
• Mechanical aptitude or experience with forklifts, heavy equipment, automotive, industrial equipment, or a related field
• Strong organization and multitasking skills
• The ability to work well under pressure and as part of a team

Taylor Sudden Service is part of The Taylor Group of Companies, a third-generation, family-owned organization with a history dating back to 1927.

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