Care Coordinator

CenterWell Certified Healthcare Corp.; Arlington Heights (IL); Remote; USD 54,000 - 73,000; Full time

Job summary

Humana is seeking a Care Coordinator to support Illinois Medicaid Members within the MLTSS/LTSS programs. You will assess member needs, develop personalized care plans, and link individuals and families to resources to enhance health and well-being.

The role is field-based with 75-90% local travel, focusing on coordinating services, monitoring progress, and addressing barriers in the member's care journey while ensuring compliance with program requirements.

Qualifications

• Bachelor's degree in social sciences, social work, human services, or a related field.
• Unrestricted LPN in Illinois with 1 year experience conducting comprehensive assessments.
• Licensed Professional Counselor (LPC).
• Licensed Social Worker (LSW).
• Must reside in Illinois.
• 1+ year experience in health care and/or case management.
• 1+ year experience with Medicare & Medicaid recipients and/or long-term care and/or Home and Community based services and/or working with managed care organizations.
• Intermediate to advanced computer skills: Word, Excel, Outlook.
• Experience using electronic medical records.

Responsibilities

• Visit Medicaid members in homes, Assisted Living Facilities, and Long-Term Care Facilities with 75%-90% travel.
• Assess care needs and plan interventions to meet them.
• Coordinate services, monitor and evaluate the care plan.
• Assist enrollees with grievances and appeals.
• Provide information on MCO requirements, services, and benefits.
• Connect enrollees with community resources.
• Guide families toward resources for their care.

Skills

Interpersonal skills

Teamwork

Problem solving

Education

Bachelor's degree in social sciences, social work, human services, or a related field

Unrestricted Licensed Practical Nurse (LPN) in Illinois with 1 year experience

Licensed Professional Counselor (LPC)

Licensed Social Worker (LSW)

Tools

Electronic Medical Records

Microsoft Word

Microsoft Excel

Outlook

Job description

# Become a part of our caring community
Join Humana Gold Plus Integrated as a Care Coordinator and make a meaningful impact on the lives of Illinois Medicaid Members. As a Care Coordinator supporting Humana's Illinois HealthChoice Medicaid Managed Care program, you will play a vital role in helping members achieve their best possible health and well-being. Reporting to the Manager, Care Management, you will assess member's unique needs, develop personalized care plans, and connect individuals and families with the resources and support they need to thrive. If you are passionate about helping others navigate their healthcare journey and creating lasting change.

Upon hire, you will be assigned to support either MLTSS or LTSS based on business needs.

This position will support members within the 7A catchment area which includes Schaumburg, Evanston, Palatine, Skokie, Des Plaines, Arlington Heights, Hoffman Estates, and parts of northern Chicago.

The Care Coordinator responsibilities are as follows:

• - Visit Medicaid members in their homes, Assisted Living Facilities, and/or Long-Term Care Facilities and other care settings - 75%-90% local travel.
• - Ensure members are receiving services in the least restrictive setting to achieve and/or maintain optimal well-being by assessing their care needs.
• - Identify and resolve barriers that hinder effective care.
• - Plan and implement interventions to meet care needs.
• - Coordinate services, monitor, and evaluate the case management plan against the member's personal goals.
• - Ensure the patient is progressing towards desired outcomes by continuously monitoring patient care through use of assessment, data, conversations with members, and active care planning.
• - Assess and evaluate enrollee's needs via telephonic and face to face assessments and evaluations, to coordinate services and address enrollee needs.
• - Assist enrollee to remediate immediate and acute gaps in care and access.
• - Assist enrollee with filing grievances and appeals.
• - Provide information to enrollee related to MCO requirements, services, and benefits.
• - Provide enrollee with information and/or referrals to community resources.
• - Guide members/families towards resources appropriate for their care. Services are driven by facilitating interactions with other payer sources, providers, interdisciplinary teams, and others involved in the member's care as appropriate and required by our comprehensive contract.

Use your skills to make an impact

Required Qualifications

The Care Coordinator must meet one (1) of the following requirements:

• - Bachelor's degree in social sciences, social work, human services, or a related field.
• - Unrestricted Licensed Practical Nurse (LPN) in the state of Illinois with one (1) year experience conducting comprehensive assessments and provision of formal service for the elderly.
• - Licensed Professional Counselor (LPC).
• - Licensed Social Worker (LSW).

The Care Coordinator must meet all following requirements:

• - Must reside in the state of Illinois.
• - 1+ years of experience in health care and/or case management.
• - 1+ years of experience with Medicare & Medicaid recipients and/or long-term care and/or Home and Community based services and/or working with managed care organizations.
• - Intermediate to advanced computer skills and experience with Microsoft Word, Excel, and Outlook.
• - Experience using a variety of electronic information applications/software programs including electronic medical records.

Additional Information

• - Workstyle/Travel: This is a Field position that requires 75 - 90% travel in the field to visit members.
• - Schedule: Monday - Friday 8am - 5pm CST but open to flexible work schedule. Possibility of working additional hours based on business needs.

Driving

This role is part of Humana's driver safety program and therefore requires an individual to have a valid state driver's license and are expected to maintain personal vehicle liability insurance. Individual must carry vehicle insurance in accordance with their residing state minimum required limits, or $25,000 bodily injury per person/$25,000 bodily injury per event /$10,000 for property damage or whichever is higher.

TB

This role is considered patient facing and is part of Humana's Tuberculosis (TB) screening program. If selected for this role, you will be required to be screened for TB.

Work at Home Requirements: To ensure Home or Hybrid Home/Office employees' ability to work effectively, the self-provided internet service of Home or Hybrid Home/Office employees must meet the following criteria: At minimum, a download speed of 25 Mbps and an upload speed of 10 Mbps is required; wireless, wired cable or DSL connection is suggested. In certain roles, the minimum recommended internet speed required by Humana may not be sufficient for business needs. Humana reserves the right to require associates to upgrade their internet service if necessary. Work from a dedicated space lacking ongoing interruptions to protect member PHI / HIPAA information.
Travel: While this is a remote position, occasional travel to Humana's offices for training or meetings may be required.

Scheduled Weekly Hours

40

Pay Range

The compensation range below reflects a good faith estimate of starting base pay for full time (40 hours per week) employment at the time of posting. The pay range may be higher or lower based on geographic location and individual pay will vary based on demonstrated job related skills, knowledge, experience, education, certifications, etc.

$53,700 - $72,600 per year

Description of Benefits

Humana, Inc. and its affiliated subsidiaries (collectively, 'Humana') offers competitive benefits that support whole-person well-being. Associate benefits are designed to encourage personal wellness and smart healthcare decisions for you and your family while also knowing your life extends outside of work. Among our benefits, Humana provides medical, dental and vision benefits, 401(k) retirement savings plan, time off (including paid time off, company and personal holidays, paid parental and caregiver leave), short-term and long-term disability, life insurance and many other opportunities.