Field Care Manager, Behavioral Health

Humana Inc; Chicago, Northern (IL, KY); Hybrid; USD 72,000 - 98,000; Full time

Benefits offered by this job

Hiring bonus $5,000

Tuition assistance up to $5,000 per FY

Remote work with travel allowance

Job summary

Humana is seeking a Field Care Manager, Behavioral Health to serve the IL Medicaid team. You will coordinate care, interfaces with members in person or by telehealth, and oversee ICT care planning and transitions.

The role requires IL license in LCSW/LMFT/LCPC, 2+ years of behavioral health experience, and ability to travel up to 25% across Illinois. This remote position involves collaboration with providers and community partners to deliver holistic care.

Qualifications

• Active Illinois license in LCSW, LMFT or LCPC
• 2+ years post-degree clinical experience in behavioral health
• Experience with case management for complex populations (SMI/SUD/SED)
• Ability to travel across Illinois for home/field visits

Responsibilities

• Provide integrated behavioral health care management and coordination
• Lead interdisciplinary care team and ICT meetings
• Coordinate services with providers and community resources
• Travel to facilities/homes up to 25% within Illinois
• Support transition of care and adherence to treatment plans

Skills

Case management

EMR software

Communication skills

Travel readiness

Microsoft Office

Education

LCSW/LMFT/LCPC license

Post-degree clinical experience (2+)

Tools

EMR systems

Microsoft Office (Word/Outlook/Excel)

Job description

## Field Care Manager, Behavioral HealthApply: Remote IL CHI METRO: Full time: Posted Today: R-430211# **Become a part of our caring community**Humana is looking for a Field Care Manager, Behavioral Health to join the IL Medicaid team. In this position, you will report to the Manager, Care Management and connect with members both face-to-face and telephonically. The Field Care Manager serves as the primary point of contact, providing integrated care to ensure members receive timely, high-quality, and coordination services that meet their needs. You will employ a variety of strategies, approaches, and techniques to manage a member's health issues and resolve barriers that hinder effective care. Using a holistic, person-centered approach, you will enhance behavioral health outcomes, reduce care gaps and support Illinois' FIDE population through comprehensive, integrated behavioral health care management.**Position Responsibilities:*** Utilize high-quality, evidence-based behavioral health services through personalized care coordination, crisis intervention, peer support, and strong collaboration with medical and behavioral health providers.* Provide comprehensive, integrated support to members experiencing behavioral health conditions, including children, adolescents, adults with serious mental illness (SMI) and serious emotional disturbance (SED), Substance Use Disorders (SUD) and justice-involved members.* Engage members in their own communities, meeting them face-to-face whenever possible to build trust and facilitate meaningful care coordination.* Coordinate behavioral health and medical services, ensuring appropriate provider engagement and adherence to treatment plans.* Improve member's health literacy while simultaneously addressing health related social needs to positively impact member's healthcare outcomes and well-being.* Serve as the driver of the member's interdisciplinary care team (ICT), overseeing care planning, transitions, and service delivery.* Facilitate ICT meetings, ensuring communication among providers, Service Coordinators, and Care Management Extenders.* Proactively support transition of care efforts.* Will work with autonomy but reach out when support is needed.* Collaborate with internal departments, providers, and community-based organizations to link to appropriate services and create a seamless, culturally competent care experience that respects the members' preferences and needs.* Follow processes and procedures to ensure compliance with regulatory requirements by the Illinois Department of Human Services (IDHS), Center for Medicare and Medicaid Services (CMS) and the National Committee on Quality Assurance (NCQA).* Travel up to 25% within Illinois**Upon hire, this role will be assigned to support business needs.**# **Use your skills to make an impact****EARN A $5,000 HIRING BONUS! $2500 is paid after 6 months (180 days) of employment and $2500 is paid after 1 year (365 days) of employment. You must be employed until those dates to be eligible to receive the payment.****Humana pays 100% of eligible tuition expenses and mandatory fees up front to the educational institution and reimburses for qualifying non-tuition expenses (up to $5,000 per funding year).****Required Qualifications*** **Applicants must reside in Cook or Kane County, IL, within one of the following ZIP codes, or within a 10-mile radius of these Zip Codes:** 60004, 60005, 60008, 60010, 60016, 60018, 60025, 60026, 60043, 60053, 60056, 60062, 60067, 60070, 60074, 60076, 60077, 60090, 60091, 60107, 60169, 60173, 60192, 60193, 60194, 60195, 60201, 60202, 60203, 60656, 60714, 64646, 60093* Active Illinois license in LCSW, LMFT or LCPC (No supervisees or provisional licenses)* 2+ years of post-degree clinical experience in behavioral health setting.* Case management experience working with complex SMI, SUD, SED population.* Ability to travel to region-based facilities and homes for face-to-face assessments.* Ability to use a variety of electronic information applications/software programs including electronic medical records.* Intermediate to Advanced computer skills and experience with Microsoft Word, Outlook, and Excel.* Valid driver's license, car insurance, and reliable transportation..**Preferred Qualifications*** Case Management Certification (CCM)* 3+ yearss of experience with children, adolescence and foster care populations or transition of care/discharge planning experience* 3+ years of in-home assessment or care coordination experience.* Experience working with Medicare, Medicaid and dual-eligible populations* Field Case Management Experience* Knowledge of community health and social service agencies and additional community resources* Previous managed care experience* Bilingual**Additional Information*** **Workstyle:** This is a remote position that will require you to travel.* **Travel:** Up to 25% of the time for collaboration and face-to-face meetings and field interactions with staff, providers, members, and their families.* **Workdays and Hours:** Monday – Friday; 8:00am – 5:00pm Central Standard Time (CST).This role is considered patient facing and is part of Humana's Tuberculosis (TB) screening program. If selected for this role, you will be required to be screened for TB.This role is part of Humana's driver safety program and therefore requires an individual to have a valid state driver's license and are expected to maintain personal vehicle liability insurance. Individual must carry vehicle insurance in accordance with their residing state minimum required limits, or $25,000 bodily injury per person/$25,000 bodily injury per event /$10,000 for property damage or whichever is higher.Work at Home Requirements: To ensure Home or Hybrid Home/Office employees’ ability to work effectively, the self-provided internet service of Home or Hybrid Home/Office employees must meet the following criteria: At minimum, a download speed of 25 Mbps and an upload speed of 10 Mbps is required; wireless, wired cable or DSL connection is suggested. In certain roles, the minimum recommended internet speed required by Humana may not be sufficient for business needs. Humana reserves the right to require associates to upgrade their internet service if necessary. Work from a dedicated space lacking ongoing interruptions to protect member PHI / HIPAA information.Travel: While this is a remote position, occasional travel to Humana's offices for training or meetings may be required.**Scheduled Weekly Hours**40**Pay Range**The compensation range below reflects a good faith estimate of starting base pay for full time (40 hours per week) employment at the time of posting. The pay range may be higher or lower based on geographic location and individual pay will vary based on demonstrated job related skills, knowledge, experience, education, certifications, etc.$71,500 - $97,500 per yearThis job is eligible for a bonus incentive plan. This incentive opportunity is based upon company and/or individual performance.