Transition Coordinator

Humana Inc; Indiana, Northern (PA, KY); Hybrid; USD 59,000 - 81,000; Full time

Job summary

Humana Inc. is seeking a Transition Coordinator (Care Coach 2) to support ongoing member transitions, mainly remote in Indiana.

The role involves guiding members and families toward resources, coordinating with care teams, and ensuring seamless transfer of information across settings. The position emphasizes evaluation of member needs, development of individualized care plans, and collaboration with various stakeholders to prevent custodial placements when possible.

Qualifications

• Bachelor\'s degree in health and human services required.
• 2+ years of relevant experience.
• TB screening program participation required.
• Valid state driver\'s license and vehicle insurance.
• Home office must have a private room with a locked door.

Responsibilities

• Support ongoing member transitions in Indiana Medicaid programs and related enrollments.
• Complete transitions and assist with planning and follow-up care.
• Collaborate with Member Advocate Coordinator and other plan departments.
• Ensure transfer/receipt of prior authorization decisions and clinical data.
• Conduct telephonic and in-person meetings within assigned region.
• Assess member needs to establish a member-specific care plan and coordinate services.

Skills

Bachelor\'s degree in health and human

2+ years experience

Excellent communication

Telephonic and in-person meetings

Ability to work remote

Education

Bachelor\'s degree in health and human services

Master\'s Degree

Case Management Certification (CCM)

Tools

Electronic case note documentation

Multiple computer applications/systems

Job description

## Transition CoordinatorApply: Remote Indiana: Full time: Posted Today: R-428190# **Become a part of our caring community**The Transition Coordinator (Care Coach 2) evaluates member's needs and requirements. This evaluation aims to achieve and/or maintain an optimal wellness state. The Coordinator does this by guiding members/families toward resources and facilitating interaction with them. These resources are appropriate for the care and wellbeing of members. The Care Coach 2 work assignments are varied and frequently require interpretation and independent determination of the appropriate courses of action.**Position Responsibilities:*** Support the ongoing member transitions in and out of the Indiana Medicaid programs, the Contractor's enrollment, and among care settings.* Complete transitions and assists with the planning and preparation for them, and the follow-up care after.* Works with the Member Advocate Coordinator and other member-focused departments of the plan. This collaboration ensures continuity and coordination of care and member and provider communication through the initial transition, ongoing benefit plan, and MCE transfers.* Ensure the transfer and receipt of all outstanding prior authorization decisions, utilization management data, and clinical information such as prevention and wellness programs(s), care management and complex case management notes.* Help with transitions from the custodial setting to the home and community-based setting.* We ask that you have telephonic and in-person meetings within an assigned region. The purpose of these meetings is to work with various stakeholders, including long-term care members, hospital/rehab staff discharge planners, family members/POA's, PCP's, and other healthcare professionals. The ultimate goal is to prevent custodial placements whenever possible.* Assess and evaluate member's needs to establish a member specific care plan and coordinates services* Ensure members are transitioning to the least restrictive setting to achieve or maintain well being by assessing their care needs* Guide members/families towards resources appropriate for their care. Facilitate interactions with other payer sources, providers, interdisciplinary teams and others involved in the member's care as appropriate and required by our comprehensive contract to drive services.# **Use your skills to make an impact****Required Qualifications*** Bachelor's degree in health and human services field* 2 or more years of relevant experience* Humana considers this role patient facing and runs its Tuberculosis (TB) screening program, which includes this role. If selected for this role, we will require you to undergo TB screening.* You will participate in Humana's driver safety program and therefore Humana requires you to have a valid state driver's license and expects them to maintain personal vehicle liability insurance. Individual must carry vehicle insurance following their residing state minimum required limits, or $25,000 bodily injury per person/$25,000 bodily injury per event /$10,000 for property damage or whichever is higher* Must have a separate room with a locked door that can be used as a home office to ensure privacy while you work* For this position you must reside on one of the following Indiana counties: Laporte, St Joseph, Marshall Elkhart, or Kosciusko **Preferred Qualifications*** Master's Degree* Applicable state license in field of study* Case Management Certification (CCM)* Interqual or Millman experience* Prior experience with Medicare & Medicaid recipients* Previous experience with electronic case note documentation and experienced with documenting in multiple computer applications/systems* Experience with health promotion, coaching and wellness* Knowledge of community health and social service agencies and additional community resources **Additional Information**Work at Home Requirements: To ensure Home or Hybrid Home/Office employees’ ability to work effectively, the self-provided internet service of Home or Hybrid Home/Office employees must meet the following criteria: At minimum, a download speed of 25 Mbps and an upload speed of 10 Mbps is required; wireless, wired cable or DSL connection is suggested. In certain roles, the minimum recommended internet speed required by Humana may not be sufficient for business needs. Humana reserves the right to require associates to upgrade their internet service if necessary. Work from a dedicated space lacking ongoing interruptions to protect member PHI / HIPAA information.Travel: While this is a remote position, occasional travel to Humana's offices for training or meetings may be required.**Scheduled Weekly Hours**40**Pay Range**The compensation range below reflects a good faith estimate of starting base pay for full time (40 hours per week) employment at the time of posting. The pay range may be higher or lower based on geographic location and individual pay will vary based on demonstrated job related skills, knowledge, experience, education, certifications, etc.$59,300 - $80,900 per yearThis job is eligible for a bonus incentive plan. This incentive opportunity is based upon company and/or individual performance.**Description of Benefits**Humana, Inc. and its affiliated subsidiaries (collectively, “Humana”) offers competitive benefits that support whole-person well-being. Associate benefits are designed to encourage personal wellness and smart healthcare decisions for you and your family while also knowing your life extends outside of work. Among our benefits, Humana provides medical, dental and vision benefits, 401(k) retirement savings plan, time off (including paid time off, company and personal holidays, paid parental and caregiver leave), short-term and long-term disability, life insurance and many other opportunities.