IT Helpdesk Technician

George E. Booth Co., LLC; Greenwood (IN); On-site; USD 40,000 - 56,000; Full time

Benefits offered by this job

Full benefits package

Job summary

The George E. Booth Co., LLC is seeking an IT Helpdesk Technician for an in-person role in Greenwood, IN. The successful candidate will support day-to-day technical needs across hardware and software and interface with staff at all levels.

Strong ERP software knowledge and excellent communication are essential, with a focus on accuracy and efficient problem solving. This full-time position offers standard office work hours, with occasional evening or weekend duties as required.

Qualifications

• Excellent communication skills, written and verbal.
• ERP software knowledge required.
• Ability to interface with individuals at all levels within the organization.

Responsibilities

• Oversee daily operations of computer systems.
• Assist users with hardware and software issues, including printing and OS installation.
• Set up equipment for employees and ensure proper installation of cables and software.
• Diagnose issues by reviewing manuals, talking with users, and testing systems.
• Answer inquiries regarding software and hardware operation to resolve problems.
• Install hardware/software and perform minor repairs as needed.
• Collaborate with staff to determine requirements for new systems or modifications.
• Execute commands and monitor systems to verify correct operations and identify errors.
• Maintain records of data communications, issues, and remediation activities.
• Develop training materials and train users on hardware or software usage.
• Perform other duties as assigned by supervision.

Skills

Communication

ERP software

Attention to detail

Job description

The George E. Booth Co. is a family-owned and operated industrial automation sales company looking to hire their next full-time IT Helpdesk Technician.

In addition to excellent communication skills, written and verbally, the ideal candidate will have ERP software knowledge strong attention to detail, and the ability to interface with individuals at all levels within the organization. The IT Helpdesk Technicianwill be responsible for assisting the IT department and company users with day-to-day technical support on both hardware and software. This is an in person position located in Greenwood, IN.All candidates must be legally authorized to work in the United States.

Responsibilities of the Helpdesk Technician

Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

• Oversee daily performance of computer systems.
• May provide assistance concerning the use of computer hardware and software, including printing, installation, word processing, electronic mail, and operating system.
• Set up equipment for employees’ use, performing or ensuring proper installation of cables, operating systems, and appropriate software.
• Attain technical manuals, confer with users, or conduct computer diagnostics to investigate and resolve problems or to provide technical assistance and support.
• Answer user inquiries regarding computer software and hardware operation to resolve problems.
• Install and perform minor repairs to hardware, software, or peripheral equipment, following design or installation specifications.
• Confer with staff, users, and management to establish requirements for new systems or modifications.
• Enter commands and observe systems functioning to verify correct operations and detect errors.
• Maintain records of daily data communication transactions, problems and remedial actions taken or installation activities.
• Develop training materials and procedures, or train users in the proper use of hardware or software.
• All other duties as assigned by supervision.

Work Environment

While performing the duties of this job, the employee will mostly be in a standard office setting seated at a desk with a computer and phone workstation. Use of typical office equipment such as, but not limited to printer, scanner, fax machine, keyboard and smart devices.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to talk and hear. This position is active and requires standing, walking, bending and kneeling. The employee may also sit for long periods of a time while driving or working at a computer workstation. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.

Position Type and Expected Hours of Work

• This is a full-time position. Days and hours of work are Monday through Friday, 8:00 a.m. to 5:00 p.m., 40 hours per week.
• Occasional evening and weekend work may be required as job duties demand.
• Overnight travel is rarely expected; daily travel throughout business hours is required

Benefits

• Full benefits package includes major medical, dental and vision with paid-time off and matching 401(k).