Field Service Coordinator

Bühler Gruppe; Cary (NC); On-site; USD 65,000 - 86,000; Full time

Job summary

Bühler Gruppe is seeking a Field Service Coordinator in Cary, NC to support our Field Service Engineers and ensure top-tier service for customers. You will coordinate daily field activities, serve as a primary contact for stakeholders, and help drive efficient service execution in a fast-paced team environment.

You will create quotes and orders in SAP, schedule jobs, and ensure engineers have necessary information.

Qualifications

• Strong interpersonal and relationship-building skills with internal and external stakeholders.
• Excellent time management and organizational abilities, with attention to detail.
• Clear written and verbal communication; professional telephone etiquette.
• Ability to work with minimal supervision and adapt in a fast-paced environment.
• Experience with SAP or similar ERP systems is preferred; manufacturing familiarity a plus.
• Proficient in MS Word, Excel, PowerPoint and Outlook; able to type 50 wpm+.

Responsibilities

• Create customer quotes, orders, and purchase requisitions in SAP.
• Follow up with customers on quotes, POs, revisions, and scheduling.
• Schedule and track jobs in SAP Connect.
• Provide field service engineers with job information, travel details, and contacts.
• Be the first point of contact for scheduling Field Service Engineers.
• Follow up on parts needed per job and manage related follow-ups.
• Handle incoming calls and emails from domestic and international customers.
• Escalate concerns to the Team Lead when necessary.
• Edit trip reports, approve time in Connect, and maintain CATs reporting.
• Support QA/CQ processes in SAP and scheduling activities.
• Arrive on time and manage miscellaneous projects as needed.

Skills

Interpersonal communication

Time management

Organizational skills

Written & verbal communication

Self-management

Typing 50 wpm+

Teamwork

Customer focus

Education

High School Diploma or GED

Associate degree preferred

Tools

SAP

MS Office (Word, Excel, PowerPoint, Outlook)

Job description

As a Field Service Coordinator, you will play a key role in supporting our Field Service Engineers and ensuring exceptional service for our customers. In this fast-paced, collaborative position, you will coordinate daily field service activities, serve as a primary point of contact for internal and external stakeholders, and help drive efficient service execution. Success in this role requires strong organizational skills, customer focus, and the ability to build positive relationships while supporting a high-performing service team.

This is where you'll excel

• Create customer quotes, orders, and purchase requisitions in SAP
• Follow up with customers on pending quotes, purchase orders, revisions, and scheduling
• Schedule and track jobs in SAP Connect
• Provide FSE's with necessary job information i.e., when to schedule travel, machine information, contact information, etc.
• Be the first point of contact for the Field Service Engineers regarding scheduling
• Follow up with parts needed per job
• Handle incoming calls and e-mails from internal and external customers, both domestic and international
• Escalate concerns to the Team Lead when necessary
• Edit trip reports, approve time efforts in Connect, and maintain CATs reporting
• Support CAQ, Buhler's Quality Process, through SAP and scheduling
• Must arrive to work predictably and promptly
• Manage miscellaneous projects and complete various tasks as needed

These are the skills you'll need

• High School Diploma or GED required
• Associate degree or equivalent is preferred
• Excellent interpersonal communication skills and relationship building skills to effectively work with a variety of people and personalities; able to communicate clearly and effectively in person and in writing, internally and externally
• Ability to work with minimal supervision
• Excellent time management and organizational skills
• Professional telephone etiquette is essential
• Ability to identify, evaluate, and problem solve in high pressure situations
• Advanced MS Word, Excel, Power Point & Outlook skills
• Able to type 50 wpm or more
• SAP or similar ERP experience is preferred
• Familiar with manufacturing a plus
• Able to react and remain positive in an ever-changing environment
• Able to work independently within a team setting

Creating impact together at Bühler!

Two billion people eat food every day that was produced with Bühler equipment. One billion people drive vehicles whose parts were manufactured with our machines.

Bühler aims to balance humanity, nature, and the economy in every decision as it develops solutions that unlock sustainable business opportunities in the global food, feed, and mobility industries.

We strive to create innovations for a better world, with a special focus on healthy, safe, and sustainable solutions. Therefore, we team up with customers, start-ups, multinationals, and academia to accelerate impact together.