Field Service Coordinator

Bühler Group; Plymouth (MN); On-site; USD 52,000 - 78,000; Full time

Job summary

Bühler Group in Minnesota is seeking a Field Service Coordinator to support our Field Service Engineers and ensure exceptional service for customers. You will coordinate daily field service activities, serve as the primary contact for internal and external stakeholders, and help drive efficient service execution.

The role requires strong organizational skills, customer focus, and the ability to build positive relationships while supporting a high-performing service team.

Qualifications

• High School Diploma or GED required.
• Associate degree or equivalent is preferred.
• Excellent interpersonal communication skills and relationship-building abilities for working with diverse people.
• Ability to work with minimal supervision.
• Excellent time management and organizational skills.
• Professional telephone etiquette is essential.
• Ability to identify, evaluate, and problem solve in high pressure situations.
• Advanced MS Word, Excel, PowerPoint & Outlook skills.
• Able to type 50 wpm or more.
• SAP or similar ERP experience is preferred.
• Familiar with manufacturing is a plus.
• Able to adapt in a changing environment.
• Able to work independently within a team setting.

Responsibilities

• Create customer quotes, orders, and purchase requisitions in SAP.
• Follow up with customers on pending quotes, purchase orders, revisions, and scheduling.
• Schedule and track jobs in SAP Connect.
• Provide Field Service Engineers with necessary job information (travel, machine data, contacts).
• Be the first point of contact for scheduling with Field Service Engineers.
• Follow up with parts needed per job.
• Handle incoming calls and emails from internal and external customers, both domestic and international.
• Escalate concerns to the Team Lead when necessary.
• Edit trip reports, approve time in Connect, and maintain CATs reporting.
• Support CAQ and Bühler's Quality Process through SAP and scheduling.
• Must arrive to work predictably and promptly.
• Manage miscellaneous projects and tasks as needed.

Skills

Interpersonal communication

Time management

Problem solving

Typing speed 50 wpm

Independent work

Education

High School Diploma or GED

Associate degree or equivalent

Tools

SAP

MS Office (Word/Excel/PowerPoint/Outlook)

Job description

As a Field Service Coordinator, you will play a key role in supporting our Field Service Engineers and ensuring exceptional service for our customers. In this fast-paced, collaborative position, you will coordinate daily field service activities, serve as a primary point of contact for internal and external stakeholders, and help drive efficient service execution. Success in this role requires strong organizational skills, customer focus, and the ability to build positive relationships while supporting a high-performing service team.
This is where you'll excel

• Create customer quotes, orders, and purchase requisitions in SAP
• Follow up with customers on pending quotes, purchase orders, revisions, and scheduling
• Schedule and track jobs in SAP Connect
• Provide FSE's with necessary job information i.e., when to schedule travel, machine information, contact information, etc.
• Be the first point of contact for the Field Service Engineers regarding scheduling
• Follow up with parts needed per job
• Handle incoming calls and e-mails from internal and external customers, both domestic and international
• Escalate concerns to the Team Lead when necessary
• Edit trip reports, approve time efforts in Connect, and maintain CATs reporting
• Support CAQ, Buhler's Quality Process, through SAP and scheduling
• Must arrive to work predictably and promptly
• Manage miscellaneous projects and complete various tasks as needed

These are the skills you'll need

• High School Diploma or GED required
• Associate degree or equivalent is preferred
• Excellent interpersonal communication skills and relationship building skills to effectively work with a variety of people and personalities; able to communicate clearly and effectively in person and in writing, internally and externally
• Ability to work with minimal supervision
• Excellent time management and organizational skills
• Professional telephone etiquette is essential
• Ability to identify, evaluate, and problem solve in high pressure situations
• Advanced MS Word, Excel, Power Point & Outlook skills
• Able to type 50 wpm or more
• SAP or similar ERP experience is preferred
• Familiar with manufacturing a plus
• Able to react and remain positive in an ever-changing environment
• Able to work independently within a team setting

Questions? We are happy to answer them!
Jack Drucker
Regional Recruiter
Contact form
Connect on LinkedIn
Links you may find useful
Application process
Diversity, equity & inclusion
Our TOP values
Creating impact together at Bühler!
Two billion people eat food every day that was produced with Bühler equipment. One billion people drive vehicles whose parts were manufactured with our machines.
Bühler aims to balance humanity, nature, and the economy in every decision as it develops solutions that unlock sustainable business opportunities in the global food, feed, and mobility industries.
We strive to create innovations for a better world, with a special focus on healthy, safe, and sustainable solutions. Therefore, we team up with customers, start-ups, multinationals, and academia to accelerate impact together.