Technical Help Desk

Bühler Group; Holland (MI); On-site; USD 45,000 - 65,000; Full time

Job summary

Bühler Gruppe in the United States is seeking a Customer Support Specialist to provide technical support to customers and field technicians via a dedicated help desk. You will answer calls, resolve issues, and dispatch service parts to fulfill customer orders.

The role requires strong communication skills, technical knowledge of industrial controls, and experience with MRP systems and MS Office. This position supports customers and field personnel from a central location in Michigan.

Qualifications

• High school diploma or GED required.
• Degree appropriate for the position or equivalent training/experience.
• Excellent verbal and written communication skills.
• Ability to maintain positive composure in stressful situations.
• Knowledge of industrial controls, electronic, hydraulic and mechanical systems.
• Experience with an MRP system and Microsoft Office Suite.

Responsibilities

• Answers phone calls for customer issues.
• Resolves customer complaints and refers issues to qualified individuals.
• Issues service parts to fulfil customer orders.
• Provides immediate technical assistance and troubleshooting support via telephone to customers and Field Service Technicians.

Skills

High school diploma

Degree appropriate

Excellent communication

Composure under pressure

Industrial controls knowledge

MRP knowledge & MS Office

Education

High school diploma or GED

Job description

Responsible for performing a variety of customer support and service duties, providing technical support through a customer and field service help desk.

This is where you'll excel

• Answers phone calls for customer issues
• Resolves customer complaints, refers issues to qualified individuals
• Issues service parts to fulfil customer orders
• Provides immediate technical assistance and troubleshooting support via telephone to customers and Field Service Technicians.

These are the skills you'll need

• High school diploma or GED
• Degree appropriate for the position or other equivalent training or experience
• Excellent verbal and written communication skills
• Ability to maintain positive composure in stressful situations
• Demonstrated knowledge of industrial controls, electronic, hydraulic and mechanical systems
• Previous experience with an MRP system and Microsoft Office Suite

Questions? We are happy to answer them!

Stephanie Correa

Senior Human Resources Generalist

www.linkedin.com/in/correastephanie

Creating impact together at Bühler!

Two billion people eat food every day that was produced with Bühler equipment. One billion people drive vehicles whose parts were manufactured with our machines.

Bühler aims to balance humanity, nature, and the economy in every decision as it develops solutions that unlock sustainable business opportunities in the global food, feed, and mobility industries.

We strive to create innovations for a better world, with a special focus on healthy, safe, and sustainable solutions. Therefore, we team up with customers, start-ups, multinationals, and academia to accelerate impact together.