Field Service Associate – Coffee & Printing Tech

WithMe, Inc.; United States; Remote; USD 33,000 - 40,000; Full time

Benefits offered by this job

Employee equity

Health, dental, vision, life and disa­

Retirement plan with company match

FSA/HSA accounts

Annual training and education allotmen

Flexible vacation/PTO

Job summary

WithMe, Inc. is hiring a Jr Field Service Representative in Dallas, TX to support our printing and coffee solutions. You will make deliveries, perform service calls, and ensure clients have a seamless experience.

The role requires a valid driver’s license and the ability to travel regionally. Responsibilities include installing and maintaining bean-to-cup coffee equipment, troubleshooting with manufacturers, and visiting client sites for preventative maintenance and water-filter changes.

Qualifications

• 1 year of experience in a customer-facing or field service role.
• Strong communication skills and a customer-obsessed mindset.
• Mechanical aptitude; basic plumbing knowledge or willingness to learn.
• Interest in coffee and/or printing technology is a plus.
• Valid driver’s license and ability to travel regionally.
• Ability to lift 65–90 lbs. (with assistance) and perform physical tasks.

Responsibilities

• Provide courteous, outstanding customer service during site visits.
• Install, program, calibrate, and maintain bean-to-cup coffee equipment with guidance from senior team members and manufacturers.
• Work directly with coffee equipment manufacturers via phone or video to repair machines in the warehouse and at client sites.
• Visit client locations in your designated region to deliver products, perform preventative maintenance, and change water filters.
• Support wireless printer stations as needed and implement solutions for new customers.
• Maintain accurate inventory of parts and tools.
• Collaborate closely with Operations and Client Experience teams.

Skills

Customer service

Field service

Communication

Travel readiness

Job description

WithMe, Inc. is hiring a Jr Field Service Representative in Dallas, TX to support our printing and coffee solutions. You will make deliveries, perform service calls, and ensure clients have a seamless experience.

The role requires a valid driver’s license and the ability to travel regionally. Responsibilities include installing and maintaining bean-to-cup coffee equipment, troubleshooting with manufacturers, and visiting client sites for preventative maintenance and water-filter changes.