Junior Field Service Tech – Coffee & Printing (Remote)

Aspinity; Dallas (TX); Remote; USD 33,000 - 40,000; Full time

Benefits offered by this job

Remote work environment

Employee equity

Health, dental, vision coverage

Retirement plan with company match

FSA and HSA accounts

Annual training allowance

Flexible vacation for full-time

Paid time off

Job summary

WithMe, Inc. in Dallas, TX is hiring a Jr Field Service Representative to support our printing and coffee solutions. You will make deliveries, service calls, and ensure a seamless client experience. This role requires a valid driver’s license and the ability to travel regionally.

Expect to install, program, calibrate, and maintain bean-to-cup coffee equipment with guidance from senior teammates, and collaborate with coffee makers and manufacturers to repair machines at client sites.

Qualifications

• Located in Dallas, TX, with at least 1 year of experience in a customer-facing or field service role.
• Strong communication skills and a customer-obsessed mindset.
• Mechanical aptitude; basic plumbing knowledge or willingness to learn.
• Valid driver's license and ability to travel regionally.
• Ability to lift 65–90 lbs. (with assistance) and perform regular physical tasks such as standing, sitting, squatting, crouching, and reaching.
• Self-motivated, detail-oriented, and committed to high-quality service delivery.
• Willingness to learn new systems, equipment, and processes.

Responsibilities

• Provide courteous, outstanding customer service during site visits.
• Install, program, calibrate, and maintain bean-to-cup coffee equipment with guidance from senior team members and manufacturers.
• Work directly with coffee equipment manufacturers via phone or video to repair machines in the warehouse and at client sites.
• Visit client locations in your designated region to deliver products, perform preventative maintenance, and change water filters.
• Support wireless printer stations as needed and implement solutions for new customers.
• Maintain accurate inventory of parts and tools.
• Collaborate closely with Operations and Client Experience teams.

Skills

Customer-facing experience

Strong communication

Willingness to travel

Mechanical aptitude

Job description

WithMe, Inc. in Dallas, TX is hiring a Jr Field Service Representative to support our printing and coffee solutions. You will make deliveries, service calls, and ensure a seamless client experience. This role requires a valid driver’s license and the ability to travel regionally.

Expect to install, program, calibrate, and maintain bean-to-cup coffee equipment with guidance from senior teammates, and collaborate with coffee makers and manufacturers to repair machines at client sites.