Field Service Analyst - NextGear Capital

Cox Automotive; Harrisburg (NC); On-site; USD 56,000 - 83,000; Full time

Benefits offered by this job

Vacation with pay

Paid holidays

Wellness program

Job summary

NextGear Capital, a Cox Automotive company, is seeking a Field Service Analyst to perform on-site audits, assess dealer risk, and support Operations with client-facing activities. The role emphasizes accurate documentation, risk-based decisions, and collaboration with Risk and Senior Leadership.

Travel is required across the assigned territory; strong customer service and ability to handle challenging field environments are essential. A valid driver's license is required.

Qualifications

• Bachelor's degree in finance, business administration, or related field and up to 2 years in auto industry or related field
• 1-2 years audit/inspection experience preferred
• Proficiency with MS Office (Word, Excel, PowerPoint, Outlook)

Responsibilities

• Establish rapport with dealers on-site to perform a comprehensive risk assessment
• Investigate, observe, and document dealership processes to identify risks
• Inspect collateral through lot and title audits to determine equity and health for underwriting
• Verify inventory in market share conversion of $500,000+ to mitigate risk and grow portfolio
• Present findings to the dealer and advise next steps like contract education and documentation collection
• Assist Recovery team with repossessions and collateral transport and monitor funding receivables

Skills

Prioritization

Independent judgement

Communication skills

Time management

Client rapport

Calm under pressure

Education

Bachelor's degree in finance, business administration, or related field

Tools

MS Office

Job description

NextGear Capital, a Cox Automotive company, is hiring a Field Service Analyst.

The Field Service Analyst is responsible for conducting and delivering physical audits and results for NextGear Capital's Risk organization while supporting the client-facing Operations team members who manage NextGear Capital's portfolio of dealer accounts. This position requires a curious and composed professional who demonstrates the ability to deliver exceptional customer service while assessing the risk of a client's business health by conducting physical and financial audits.

A strong ability to assess risk through the understanding of sales documentation, physical inventory audit results, and identifying concerning behaviors of the dealership staff. The Field Inventory Auditor I is responsible for delivering these results in written, visual, and sometimes verbal form to Operations, Risk, and Senior Leadership. They often interact with our clients to resolve outstanding audit items such as missing financial information, missing inventory.

***Candidates must live within the assigned territory encompassing the Winston-Salem area, including Statesville, Mooresville, Salisbury, Concord, and surrounding counties. ***

Responsibilities

• Once on-site, quickly establish rapport with dealers in effort to achieve a comprehensive risk assessment. Assessment may require visits to multiple dealer locations, auctions, repair shops, etc.
• Investigate, observe, and document dealership processes and practices and identify risks.
• Inspect collateral through lot and title audits and determine dealers' equity and business health for underwriting purposes.
• Verify inventory in market share conversion of $500,000+ to mitigate risk while growing the NextGear Capital portfolio.
• Present a summary of findings to the dealer and take appropriate next steps such as re-educating dealers on contract requirements, reviewing inventory trends, collecting payments, and obtaining additional documentation as needed.
• Assist Recovery team with repossessions by collecting the collateral keys from the dealer, securing the collateral inventory, arranging the transportation of collateral to auction, and monitoring daily funding receivables from the dealership. Repo audit, location audit.

Job Knowledge, Skills and Abilities

• Establishes key priorities, focusing on significant problems/opportunities with the greatest risk.
• Ability to use independent judgement and decision making to assess a situation and make recommendations based on observations, collected information and deduction.
• Strong communication skills - able to verbally communicate information clearly, concisely, logically, and with confidence while actively listening by summarizing key points to clarify own understanding.
• Demonstrates ability to manage the details of multiple work activities concurrently within the time allocated to the work assigned.
• Accomplishes goals through adequate preparation, organization, process workflow, timeline, and clear expectations.
• Easily able to establish rapport and trust among colleagues and clients to work productively with people of diverse functional expertise and backgrounds.
• Ability to remain calm and professional in a potentially unpleasant and/or aggressive field work environment which includes the ability to adapt to heat, cold, rain, sleet, and other inclement weather conditions.

Qualifications

• Bachelor's degree in finance, Business Administration, or related field with generally less than 2 years of experience in the auto industry or related field. The right candidate may have 4 years' experience in a related field in lieu of a degree.
• 1-2 years audit/inspection experience preferred.
• Proficiency with MS Office (Word, Excel, PowerPoint, Outlook).
• Must be able and willing to travel Regional on short notice 75% of the time.
• Audit or inspection experience preferred
• Must have a valid driver's license.

Work Environment

• This role requires extensive travel (throughout the assigned territory and may include travel to neighboring territories based on operational needs. (Company vehicle and fuel card provided).
• Work is performed primarily outdoors in all types of weather conditions and in accordance with company safety policies.
• Air travel may be possible 10% of the work month.
• Cell phone and Laptop provided

USD 55,600.00 - 83,400.00 per year

Compensation:

Compensation includes a base salary in the range of $55,600.00 - $83,400.00. The base salary may vary within the anticipated base pay range based on factors such as the ultimate location of the position and the selected candidate's knowledge, skills, and abilities. Position may be eligible for additional compensation that may include an incentive program.

Benefits:

The Company offers eligible employees the flexibility to take as much vacation with pay as they deem consistent with their duties, the company's needs, and its obligations; seven paid holidays throughout the calendar year; and up to 160 hours of paid wellness annually for their own wellness or that of family members. Employees are also eligible for additional paid time off in the form of bereavement leave, time off to vote, jury duty leave, volunteer time off, military leave, and parental leave.

Applicants must currently be authorized to work in the United States for any employer without current or future sponsorship.

EOE, including disability/vets