Field Service Analyst I

Cox; Tulsa (OK); On-site; USD 56,000 - 83,000; Full time

Benefits offered by this job

Vehicle and Gas Card provided

Cell phone and Laptop provided

Air travel possible 10% of the time

Job summary

NextGear Capital, a Cox Automotive company, is seeking a Field Service Analyst to conduct on-site risk assessments and dealer audits across assigned territories. You will analyze financial and inventory data, document findings, and interact with clients to resolve audit items while coordinating with Operations and Risk teams.

The role requires travel, strong communication, and the ability to manage multiple audits while delivering clear, actionable recommendations to improve dealer health and

Qualifications

• Bachelor’s degree in Finance, Business Administration or related field with 2+ years in auto industry or related field.
• 1–2 years audit/inspection experience preferred.
• Proficiency with MS Office (Word, Excel, PowerPoint, Outlook).

Responsibilities

• On-site visits with dealers to conduct risk assessments and comprehensive audits.
• Investigate, observe, and document dealership processes to identify risks.
• Inspect collateral through lot and title audits to determine dealer’s equity and health for underwriting.
• Verify inventory in market share conversion of $500,000+ to mitigate risk and grow portfolio.
• Present findings to dealer and take steps such as re-educating on contracts, reviewing trends, and collecting documentation.
• Assist Recovery team with repossessions by collecting keys, securing collateral, and coordinating transport to auction.

Skills

Independent judgement

Communication skills

Time management

Rapport building

Field adaptability

Education

Bachelor’s degree

Tools

MS Office

Job description

NextGear Capital, a Cox Automotive company, is hiring a Field Service Analyst.

The Field Service Analyst is responsible for conducting and delivering physical audit and results for NextGear Capital's Risk organization while supporting the client-facing Operations team members who manage NextGear Capital's portfolio of dealer accounts. This position requires a curious and composed professional who demonstrates the ability to deliver exceptional customer service while assessing the risk of a client's business health by conducting physical and financial audits.

A strong ability to assess risk through the understanding of sales documentation, physical inventory audit results, and identifying concerning behaviors of the dealership staff. The Field Inventory Auditor I is responsible for delivering these results in written, visual, and sometimes verbal form to Operations, Risk, and Senior Leadership. They often interact with our clients to resolve outstanding audit items such as missing financial information, missing inventory.

Responsibilities

• Once on-site, quickly establish rapport with dealers in effort to achieve a comprehensive risk assessment. Assessment may require visits to multiple dealer locations, auctions, or repair shops.
• Investigate, observe, and document dealership processes and practices and identify risks.
• Inspect collateral through lot and title audits and determine dealers' equity and business health for underwriting purposes.
• Verify inventory in market share conversion of $500,000+ to mitigate risk while growing the NextGear Capital portfolio.
• Present a summary of findings to the dealer and take appropriate next steps such as re-educating dealers on contract requirements, reviewing inventory trends, collecting payments, and obtaining additional documentation as needed.
• Assist Recovery team with repossessions by collecting the collateral keys from the dealer, securing the collateral inventory, arranging the transportation of collateral to auction, and monitoring daily funding receivables from the dealership. Repo audit, location audit.

Job Knowledge, Skills and Abilities

• Establishes key priorities, focusing on significant problems/opportunities with the greatest risk.
• Ability to use independent judgement and decision making to assess a situation and make recommendations based on observations, collected information and deduction.
• Strong communication skills - able to verbally communicate information clearly, concisely, logically, and with confidence while actively listening by summarizing key points to clarify own understanding.
• Demonstrates ability to manage the details of multiple work activities concurrently within the time allocated to the work assigned.
• Accomplishes goals through adequate preparation, organization, process workflow, timeline, and clear expectations.
• Easily able to establish rapport and trust among colleagues and clients to work productively with people of diverse functional expertise and backgrounds.
• Ability to remain calm and professional in a potentially unpleasant and/or aggressive field work environment which includes the ability to adapt to heat, cold, rain, sleet, and other inclement weather conditions.

Qualifications

• Bachelor's Degree in Finance, Business Administration, or related field with 2+ years of experience in the auto industry or related field. The right candidate may have 4 years' experience in a related field in lieu of a degree.
• 1-2 years audit/inspection experience preferred.
• Proficiency with MS Office (Word, Excel, PowerPoint, Outlook).
• Must be able and willing to travel Regional on short notice 75% of the time.
• Must have a valid driver's license.

Work Environment

• Travel approximately 100% of work month within the assigned territory (Vehicle and Gas Card provided).
• Air travel may be possible 10% of work month.
• Cell phone and Laptop provided

USD 55,600.00 - 83,400.00 per year

Compensation:

Compensation includes a base salary in the range of $55,600.00 - $83,400.00. The base salary may vary within the anticipated base pay range based on factors such as the ultimate location of the position and the selected candidate's knowledge, skills, and abilities. Position may be eligible for additional compensation that may include an incentive program.

Benefits:

The Company offers eligible employees the flexibility to take as much vacation with pay as they deem consistent with their duties, the company's needs, and its obligations; seven paid holidays throughout the calendar year; and up to 160 hours of paid wellness annually for their own wellness or that of family members. Employees are also eligible for additional paid time off in the form of bereavement leave, time off to vote, jury duty leave, volunteer time off, military leave, and parental leave.

Applicants must currently be authorized to work in the United States for any employer without current or future sponsorship.

EOE, including disability/vets