Field Service Analyst I

Cox Automotive; Tulsa (OK); On-site; USD 56,000 - 83,000; Full time

Benefits offered by this job

Incentive program

Job summary

Cox Automotive’s NextGear Capital is seeking a Field Service Analyst to conduct physical audits and deliver risk assessments for dealer accounts. The role supports the Operations team in managing portfolios and ensuring accurate documentation of dealer health.

Ideal candidates will have a knack for risk analysis, strong communication skills, and the ability to work in varying weather conditions while traveling within the territory.

Qualifications

• Bachelor's degree in Finance, Business Administration, or related field.
• 2+ years of experience in the auto industry or related field.
• 1-2 years audit/inspection experience preferred.
• Willingness to travel regionally on short notice 75% of the time.

Responsibilities

• Establish rapport with dealers to achieve a comprehensive risk assessment.
• Investigate, observe, and document dealership processes and identify risks.
• Inspect collateral through lot and title audits and determine dealers' equity and business health for underwriting.
• Verify inventory to mitigate risk and grow NextGear Capital portfolio.
• Present findings to the dealer and coordinate next steps such as contract compliance, inventory trends, and documentation.
• Support Recovery team with repossessions by collecting collateral keys, securing inventory, and coordinating transport to auction.

Education

Bachelor's Degree in Finance / Business Administration

Tools

MS Office

Job description

Company

Cox Automotive - USA

Job Family Group

Finance

Job Profile

Risk, Fraud & Credit Analyst I

Management Level

Individual Contributor

Flexible Work Option

Can work remotely but need to live in the specified city, state, or region

Travel %

Yes 100% of the time

Work Shift

Day

Compensation

Compensation includes a base salary in the range of $55,600.00 - $83,400.00. The base salary may vary within the anticipated base pay range based on factors such as the ultimate location of the position and the selected candidate's knowledge, skills, and abilities. Position may be eligible for additional compensation that may include an incentive program.

Job Description

NextGear Capital, a Cox Automotive company, is hiring a Field Service Analyst. The Field Service Analyst is responsible for conducting and delivering physical audit and results for NextGear Capital's Risk organization while supporting the client-facing Operations team members who manage NextGear Capital's portfolio of dealer accounts. This position requires a curious and composed professional who demonstrates the ability to deliver exceptional customer service while assessing the risk of a client's business health by conducting physical and financial audits.

A strong ability to assess risk through the understanding of sales documentation, physical inventory audit results, and identifying concerning behaviors of the dealership staff. The Field Inventory Auditor I is responsible for delivering these results in written, visual, and sometimes verbal form to Operations, Risk, and Senior Leadership. They often interact with our clients to resolve outstanding audit items such as missing financial information, missing inventory.

Responsibilities

• Once on-site, quickly establish rapport with dealers in effort to achieve a comprehensive risk assessment. Assessment may require visits to multiple dealer locations, auctions, or repair shops.
• Investigate, observe, and document dealership processes and practices and identify risks.
• Inspect collateral through lot and title audits and determine dealers' equity and business health for underwriting purposes.
• Verify inventory in market share conversion of $500,000+ to mitigate risk while growing the NextGear Capital portfolio.
• Present a summary of findings to the dealer and take appropriate next steps such as re-educating dealers on contract requirements, reviewing inventory trends, collecting payments, and obtaining additional documentation as needed.
• Assist Recovery team with repossessions by collecting the collateral keys from the dealer, securing the collateral inventory, arranging the transportation of collateral to auction, and monitoring daily funding receivables from the dealership. Repo audit, location audit.

Job Knowledge, Skills and Abilities

• Establishes key priorities, focusing on significant problems/opportunities with the greatest risk.
• Ability to use independent judgement and decision making to assess a situation and make recommendations based on observations, collected information and deduction.
• Strong communication skills - able to verbally communicate information clearly, concisely, logically, and with confidence while actively listening by summarizing key points to clarify own understanding.
• Demonstrates ability to manage the details of multiple work activities concurrently within the time allocated to the work assigned.
• Accomplishes goals through adequate preparation, organization, process workflow, timeline, and clear expectations.
• Easily able to establish rapport and trust among colleagues and clients to work productively with people of diverse functional expertise and backgrounds.
• Ability to remain calm and professional in a potentially unpleasant and/or aggressive field work environment which includes the ability to adapt to heat, cold, rain, sleet, and other inclement weather conditions.

Qualifications

• Bachelor's Degree in Finance, Business Administration, or related field with 2+ years of experience in the auto industry or related field. The right candidate may have 4 years' experience in a related field in lieu of a degree.
• 1-2 years audit/inspection experience preferred.
• Proficiency with MS Office (Word, Excel, PowerPoint, Outlook).
• Must be able and willing to travel Regional on short notice 75% of the time.
• Must have a valid driver's license.

Work Environment

• Travel approximately 100% of work month within the assigned territory (Vehicle and Gas Card provided).
• Air travel may be possible 10% of work month.
• Cell phone and Laptop provided

Drug Testing

To be employed in this role, you'll need to clear a pre-employment drug test. Cox Automotive does not currently administer a pre-employment drug test for marijuana for this position. However, we are a drug-free workplace, so the possession, use or being under the influence of drugs illegal under federal or state law during work hours, on company property and/or in company vehicles is prohibited.

Benefits

The Company offer