Field Service Advisor

ThyssenKrupp Presta AG; Atlanta (GA); Remote; USD 60,000 - 100,000; Full time

Job summary

An established industry player is seeking a Field Service Advisor to ensure the mechanical integrity of heavy machinery in cement and mining facilities. This role involves on-site inspections, analyzing technical data, and providing maintenance recommendations. The ideal candidate will have a strong mechanical aptitude, effective communication skills, and a commitment to safety. With a focus on customer relationships and teamwork, this position offers the opportunity to travel extensively and work in a dynamic environment. Join a company that values its employees and offers a comprehensive benefits package, including medical and dental insurance, paid time off, and a 401(k) plan.

Benefits

Medical & Dental Insurance

Vision Coverage

Life Insurance - Company Paid

401(k) Plan

Paid Time Off (25 days per year)

Paid Holidays

Qualifications

• Bachelor’s degree in engineering or equivalent experience required.
• Strong mechanical aptitude and technical analysis skills essential.

Responsibilities

• Inspect mechanical conditions and alignments of heavy machinery.
• Provide maintenance and repair recommendations for equipment.
• Ensure adherence to safety policies and procedures.

Skills

Mechanical Aptitude

Effective Communication

Technical Data Analysis

Problem-Solving

Safety Compliance

Education

Bachelor’s degree in Mechanical Engineering

Bachelor’s degree in Civil Engineering

Bachelor’s degree in Engineering Technology

Bachelor’s degree in Industrial Technology

Tools

Microsoft Office

Job description

Atlanta, Georgia, United States — thyssenkrupp Polysius North America Inc

Type of contract: Full-time, Permanent

Experience level: Professionals

Remote work: Possible

Job field: Production & Manufacturing

Status: Ongoing recruitment, entry date flexible

The Field Service Advisor is responsible for inspecting the mechanical condition and alignment of rotary kilns, horizontal and vertical grinding mills, material handling and processing equipment, and any other heavy machinery typically found in cement and mining facilities. The Field Service Advisor is also responsible for making maintenance and repair recommendations and providing assistance or supervision for equipment installation and repairs.

• Perform on-site measurements and inspections.
• Ensure that Company safety policies, including all procedures, rules, and regulations are adhered to at all times.
• Analyze and interpret measurement data and inspection results. Prepare written reports for customer use that detail measurement and inspection results and provide the basis for parts and service recommendations.
• Meet with customer representatives, such as engineers or plant managers, to discuss equipment condition and provide recommendations regarding replacement of parts, scheduled maintenance, and/or repair needs.
• Guide and advise others in performing equipment installation, inspection, and maintenance efforts.
• Troubleshoot and assist in repairing mechanical and process-related problems with tkIS Polysius and competitors OEM equipment.
• Visit customer sites to maintain and improve customer relationships together with Sales staff.
• Assist with Service proposal work for Advisor and Supervisory activities.
• Develop work procedures to repair, disassemble, and assemble equipment for future use.
• Prepare and submit job required paper records (timesheets, expense reports, etc.).
• Support function of Field Supervisor work including planning and coordination of job execution and occasional on-site support in Supervisory role if required.
• The above description covers the main areas of responsibility; however, other duties incidental to this job function may be added or some of the duties listed above may be deleted as necessary.
• Demonstrate a commitment to safety.
• Please note the duties and responsibilities are not an exhaustive list and could change with or without notice. Other duties may be assigned as needed.

Supervisory Responsibilities:

This is an advisory position with no direct subordinates. Advisors are occasionally responsible for the day-to-day supervision of company repair crew employees for specific limited-duration projects.

Your profile

Required Education & Experience:

• Bachelor’s degree (B.S.) in Mechanical Engineering, Civil Engineering, Engineering Technology, or Industrial Technology; or three to four years related experience and training; or equivalent combination of education and experience.
• Advisory or Supervisory experience in a construction environment, ideally in cement, paper, or mining.

Required Knowledge & Skills:

• Dedication to safe and environmentally compliant work.
• This position requires a strong mechanical aptitude and the ability to read, analyze, and interpret technical data, mechanical equipment, drawings, machine manuals, specifications, blueprints, and job proposals.
• Effective written and verbal communication skills are required.
• Ability to respond quickly, decisively, and appropriately to equipment problems is particularly important.

Preferred Qualifications:

• MSHA trained and knowledge of MSHA regulations.
• Ability to read and interpret hydraulic or electrical drawings is desirable.
• Computer skills including knowledge of Microsoft Office products.
• Surveying experience.

Travel Demands:

• This position requires extensive travel to customer locations throughout the United States. Employee is regularly required to be away from home for several weeks at a time.
• Travel outside the United States including Canada, South America, and Caribbean Islands, may be required, but is not routine.
• Ability to travel and work overtime (including nights, weekends, and holidays along with working outdoors in all weather conditions).
• Candidate must possess a Valid U.S. Driver’s license.
• Optional International Travel.
• Required - Ability to obtain a TWIC card: TWIC Card
• Valid Passport Optional.

The above is intended to describe the general content of and requirements for the performance of this job. It is not to be construed as an exhaustive statement of duties, responsibilities, or requirements. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

thyssenkrupp Polysius North America, Inc. recognizes and appreciates the exceptional quality of its employees. We are proud to offer challenging jobs with competitive benefits. Employees of thyssenkrupp Polysius receive a variety of financial and personal job benefits. The suite of benefits offered is meant as a supplement to your financial package and adds to your total compensation. Below is a brief summary of benefits which are available to all full-time employees:

• Medical & Dental Insurance
• Vision Coverage
• Life Insurance - Company Paid
• STD/LTD - Company Paid
• FSA & HSA
• Voluntary Accident
• Hospital Indemnity
• Critical Illness
• Identity Theft Protection
• 401(k) Plan
• Roth IRA
• Supplemental Life & ADD
• Paid Time Off (25 days per year)
• Paid Holidays

Contact

We only accept online applications submitted through the 'Apply Now' button on this job posting. You can find all current job openings on our career site at: Career Site. Thank you for your interest in joining our team!