Field Service Administrator

Royal Terberg Group; West Virginia; Hybrid; USD 23,000 - 39,000; Full time

Benefits offered by this job

25 days holiday

Pension & life cover

Family leave policies

Health & wellbeing

Employee assistance

Career development

Cycle to work

Benefits platform

Mortgage advice

Job summary

Dennis Eagle is seeking a Field Service Administrator to support our busy field service operation in Aldridge. You will raise job cards, process invoices and warranty claims, and ensure service records are accurate and timely.

A proactive, customer‑focused approach is essential to keep activities on track and deliver great service. You’ll work closely with technicians and internal teams, managing multiple priorities in a hybrid setting.

Qualifications

• Previous administration experience.
• Strong customer service skills.
• Proficient in Microsoft Excel and Word.
• Excellent organisation and time management.
• Ability to prioritise workloads and meet deadlines.
• Strong communication and collaborative approach.
• Ability to stay focused under pressure.
• Flexible, results-driven mindset.

Responsibilities

• Raising job cards and maintaining accurate service records.
• Processing technician time bookings and job information.
• Checking and collating service documentation within agreed timescales.
• Finalising parts and labour charges on completed jobs.
• Closing jobs and supporting the timely completion of service activity.
• Reviewing and processing service invoices and credits.
• Creating, monitoring, and processing warranty claims.
• Producing reports and supporting the wider team as required.
• Building product knowledge and working in line with procedures.

Skills

Administration experience

Customer service

Excel

Word

Organization

Time management

Communication

Prioritisation

Resilience

Flexibility

Tools

Excel

Word

Job description

Role: Field Service Administrator

Hours: 40 hours per week | between 08:00 and 16:30 Monday to Friday

Salary: Up to £28,894.81 pa DOE

Are you organised, customer-focused, and great at keeping things running smoothly behind the scenes? We're looking for a Field Service Administrator to join the team at Aldridge, where you'll play a key role in supporting our field service operation and ensuring our customers receive an excellent service.

In this varied role, you'll work closely with technicians, customers, and internal teams to keep service activities on track. From raising job cards and processing documentation to managing invoices and warranty claims, you'll help ensure jobs are completed accurately and efficiently.

What You'll Be Doing

• Raising job cards and maintaining accurate service records
• Processing technician time bookings and job information
• Checking and collating service documentation within agreed timescales
• Finalising parts and labour charges on completed jobs
• Closing jobs and supporting the timely completion of service activity
• Reviewing and processing service invoices and credits
• Creating, monitoring, and processing warranty claims
• Producing reports and supporting the wider team as required
• Building your product knowledge and working in line with company procedures

What We're Looking For

You’ll be a proactive administrator with excellent attention to detail and a passion for delivering great customer service. You’ll be comfortable managing multiple priorities, communicating with a range of people, and maintaining accurate records in a fast-paced environment.

You’ll Also Have

• Previous administration experience
• Strong customer service skills
• Good working knowledge of Microsoft Excel and Word
• Excellent organisation and time management skills
• The ability to prioritise workloads and meet deadlines
• Strong communication skills and a collaborative approach
• The ability to remain focused and effective under pressure
• A flexible, results-driven mindset

If you enjoy working as part of a busy team and take pride in providing high-quality administrative support, we’d love to hear from you!

We welcome applicants from all backgrounds. Even if you don’t meet every requirement, we encourage you to apply. We value potential and are committed to supporting your development.

We recognise the importance of flexibility and offer a range of flexible and hybrid working arrangements where the nature of the role and business needs allow. If you’d like to understand what options may be available for this position, please contact our Recruitment team.

At Dennis Eagle, we are proud to be an equal opportunities employer and a Disability Confident organisation. We are committed to creating an inclusive workplace where everyone is treated with respect and has the opportunity to succeed. As part of this commitment, we guarantee an interview to disabled applicants who meet the minimum criteria for the role. If you require any adjustments during the recruitment process, please let us know and we’ll be happy to support you.

Why You’ll Love Working Here

• 25 days' holiday plus Bank Holidays (pro rata for part‑time employees)
• Enhanced pension and life assurance: We contribute 5% of your salary into our pension scheme and provide life assurance cover of five times your basic salary.
• Enhanced family leave policies: Support for life's important moments through our family‑friendly policies, including maternity, paternity, adoption and other family leave provisions.
• Health and wellbeing support: Company‑funded Health Shield Medical Cash Plan, GP Anytime service, Occupational Health support and health surveillance.
• Employee support services: Access to our Employee Assistance Programme and Care Concierge service, providing practical, emotional, financial and wellbeing support when you need it.
• Career development opportunities: From role‑specific training and apprenticeships to leadership and management development programmes, we’re committed to helping our people learn and grow.
• Cycle to Work scheme: Save on commuting costs while supporting a healthier lifestyle.
• My Benefits platform: Access discounts on shopping, travel, entertainment, health and wellbeing services, and more.
• Free independent mortgage advice: Expert guidance to help you make informed financial decisions.