Senior Remote Field Service Engineer – Troubleshooting

Kelling Group; National (MD); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Bonus scheme

Pension and life insurance

Health programme

Cycle-to-work

Discounts

Leave and sick pay

Free parking

Growth opportunities

Job summary

Welfare Hire is seeking a Senior Field Service Engineer to provide on-site engineering support from a home base with remote working options across the United States. The role covers breakdown response, maintenance, and parts management to ensure customer equipment remains operational.

The ideal candidate will have a strong work ethic, flexible problem-solving skills, and the ability to communicate at all levels. Full-time, permanent position with competitive compensation and benefits.

Responsibilities

• Attend breakdowns on site, fault diagnosis and correct rectification.
• Carry out planned maintenance for all equipment out on customer sites.
• Ensure optimum van parts stock level is achieved, always maintained and reviewed.
• Allocation of any parts used on to the works mobile tablet.
• Correctly process all jobs on the works mobile tablet and in a timely manner.
• Report any potential customer recharges to the Service Controller.
• Provide back-up support in other areas and depots.
• Ensure company vehicle is kept clean, tidy and maintained as per the manufacturer's guidelines at all times.
• Follow company's Employee handbook policies and procedures.
• Any other duties requested by your Manager.

Job description

Purpose of the Role

The Senior Field Service Engineer is responsible for carrying out the full duties of a Field Service Engineer while providing day-to-day technical leadership and operational support to the wider engineering team. The role is predominantly field-based, repairing, servicing and maintaining welfare equipment at customer sites, while acting as the first point of support and escalation for other engineers.

Senior Field Service Engineer

Purpose of the Role

The Senior Field Service Engineer is responsible for carrying out the full duties of a Field Service Engineer while providing day-to-day technical leadership and operational support to the wider engineering team. The role is predominantly field-based, repairing, servicing and maintaining welfare equipment at customer sites, while acting as the first point of support and escalation for other engineers.

Responsibilities

• Carry out servicing, maintenance, fault finding and repairs across the full range of welfare equipment at customer sites.
• Diagnose and rectify mechanical, electrical and hydraulic faults safely and efficiently.
• Complete planned maintenance, breakdowns, inspections and emergency call-outs.
• Ensure work is completed in line with company standards, manufacturer specifications and health & safety requirements.
• Maintain high first-time fix rates and minimise repeat visits.
• Complete job documentation accurately and identify customer damage and recharge opportunities.
  
  

People Management Responsibilities

• Provide direct line management for a team of approximately 5 to 6 Field Service Engineers.
• Act as the first point of escalation for technical and operational support.
• Conduct regular 1-2-1s, probation reviews and performance reviews, setting objectives and supporting individual development.
• Manage attendance, annual leave and day-to-day people matters in line with company policy.
• Use site audits and inspections to coach, mentor and develop engineers to improve technical capability, productivity, quality and customer service.
• Support recruitment, onboarding and induction of new engineers.
• Foster a positive, accountable, high-performing team culture.
• Support the Field Service Engineering Manager with the day-to-day running of the engineering team.
  
  

Accountabilities

• Safe and compliant completion of engineering work.
• Engineer Health & Safety compliance.
• Field quality audit programme.
• First-time fix performance.
• Engineer productivity and utilisation.
• Parts and van stock control.
• Recharge identification and evidence quality.
• Training and development of Field Service Engineers.
• Engineering cost control.
• Quality of workmanship.
• Achievement of departmental KPIs and service standards.
  
  

Requirements

• Experience combined with relevant mechanical / electrical knowledge.
• Drivers licence.
• Attention to detail.
• Flexible with regards to travel, tasks performed and working hours.
• Ability to work alone or in a team.
  
  

Excellent time keeping and self motivation

Benefits

• Competitive salary and bonus scheme
• Company pension and life insurance
• Health and wellbeing programme
• Cycle-to-work scheme
• Employee and store discounts
• Additional leave and sick pay
• Free on-site parking
• Supportive team culture with opportunities for growth
  
  

Apply Today

If you’re a confident communicator who enjoys solving problems, staying organised, and helping customers get back up and running, we’d love to hear from you.

Apply today and be part of a team that’s helping to keep the UK’s worksites running safely, sustainably, and smoothly.