Field Server Support Technician

Worldwide TechServices; Austin (TX); On-site; USD 30,000 - 45,000; Full time

Job summary

A technology solutions provider in Austin is seeking a Customer Support Technician to provide support for designated equipment and ensure client satisfaction. The role requires a technical school certification or equivalent, and preferably 0-2 years of experience. You will accept service calls, report on activities, and maintain inventory control, along with the ability to drive longer distances and manage equipment handling. This is an excellent opportunity for those with a passion for technology and service excellence.

Qualifications

• 0-2 years of relevant experience preferred.
• Previous customer service experience is a plus.
• Maintain required OEM Certifications as directed by Management.

Responsibilities

• Provide customer support for designated equipment.
• Accept and deliver all service calls within service level agreement.
• Complete real-time reporting of all calls.
• Ensure control of assets and inventory.

Skills

Communication regarding technical issues

Ability to drive to client locations

Ability to lift and or move equipment up to 50 lbs

Must own a basic repair tool kit

Education

Technical school certification or equivalent

Tools

Knowledge of relevant software and hardware

Job description

A technology solutions provider in Austin is seeking a Customer Support Technician to provide support for designated equipment and ensure client satisfaction. The role requires a technical school certification or equivalent, and preferably 0-2 years of experience. You will accept service calls, report on activities, and maintain inventory control, along with the ability to drive longer distances and manage equipment handling. This is an excellent opportunity for those with a passion for technology and service excellence.