Field Security Technician: CCTV & Access Systems

Insight Global; Edina (MN); On-site; USD 45,000 - 65,000; Full time

Job summary

Insight Global partners with a leading security solutions company to hire a Service Technician in the Edina, MN area. You will service, troubleshoot, and support security systems at customer sites, including CCTV and access control, ensuring installations perform reliably.

You will diagnose issues with customers, assist with mobile app setup, perform maintenance, and document activities using smartphones and computer apps.

Qualifications

• 3+ years experience with CCTV, card access, or residential low voltage systems.
• Valid driver's license.
• Experience using hand and power tools.
• Strong customer service and communication skills.
• Ability to work independently with minimal supervision.
• Comfortable using computers, Microsoft Office, and mobile devices for scheduling and documentation.

Responsibilities

• Service, troubleshoot, and support security systems at customer locations throughout the local territory.
• Work directly with customers to diagnose issues and resolve system concerns.
• Assist customers with mobile app setup and connectivity for their security systems.
• Perform maintenance and basic repairs on security-related equipment.
• Document service activities using smartphones and computer applications.
• Independently manage multiple customer visits per day.

Skills

CCTV experience and access control

Strong customer service

Independent worker

Tech-savvy

Tools

Hand & power tools

Job description

Insight Global partners with a leading security solutions company to hire a Service Technician in the Edina, MN area. You will service, troubleshoot, and support security systems at customer sites, including CCTV and access control, ensuring installations perform reliably.

You will diagnose issues with customers, assist with mobile app setup, perform maintenance, and document activities using smartphones and computer apps.