Field Robotics Technician: Travel-Heavy, Critical Repairs

Diligent Robotics; Chicago (IL); On-site; USD 70,000 - 100,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

401K

Paid Time Off

Job summary

Diligent Robotics is seeking a Field Services Technician in Chicago to support our robotic fleet. You will work with onsite and engineering staff to perform preventative maintenance, incident triage, and rapid repairs, ensuring maximum uptime in clinical operations.

Travel up to 80% within the region, read engineering docs and schematics, troubleshoot complex robotic systems, and report key metrics. The role requires hands-on skills with electrical/mechanical tools, basic CLI, and the ability to

Qualifications

• Local to Chicago, IL and able to travel within designated region.
• Read and understand manufacturing work instructions, mechanical assembly drawings and electrical schematics.
• Work with electrical and mechanical tools (digital multimeter, wire and pcb soldering, electrical terminal crimping tools, hand tools, etc.).
• Comfortable with basic command line tools.
• Ability to become vendor credentialed with partner hospitals.
• 3+ years of work experience with commercially available products.
• Technical experience necessary to troubleshoot complex robotic systems.
• Ability to execute high quality work without supervision in the field.
• Strong work ethic, organizational and communication skills.
• Must be a US citizen or permanent resident with work authorization.

Responsibilities

• Be willing and able to travel <80% of the time in order to support Robot service needs.
• Conduct routine and incident maintenance for our Robot Fleet.
• Provide support of Root Cause Analysis for major incidents in the Field.
• Provide timely repairs and decrease the time our Robots are out of production.
• Report on critical team metrics such as mean time to repair and first contact resolution rate.

Skills

Technical troubleshooting

Field service

Communication skills

Strong work ethic

Ability to work independently

Willingness to travel

Tools

Multimeter

Soldering

Electrical crimping tools

Hand tools

Job description

Diligent Robotics is seeking a Field Services Technician in Chicago to support our robotic fleet. You will work with onsite and engineering staff to perform preventative maintenance, incident triage, and rapid repairs, ensuring maximum uptime in clinical operations.

Travel up to 80% within the region, read engineering docs and schematics, troubleshoot complex robotic systems, and report key metrics. The role requires hands-on skills with electrical/mechanical tools, basic CLI, and the ability to