On‑Site Robotics Hardware Engineer, Field Services

Amazon; Salinas (CA); On-site; USD 126,000 - 170,000; Full time

Benefits offered by this job

Medical, Dental, and Vision Coverage

Paid Time Off (PTO)

401(k) Plan

Parental Leave Options

Job summary

Amazon Robotics Technical Services is seeking a Field Hardware Systems Engineer to serve as the vital link between on-site technicians and RTS engineering teams. You will launch new systems, develop maintenance procedures, ensure spare part availability, monitor performance, and drive improvements across Amazon's fulfillment network in a fast-paced environment.

You will establish SOPs, performance metrics, and feedback loops, enabling the RTS team to scale while ensuring safety, reliability, and

Qualifications

• 4+ years of systems engineering experience.
• Experience maintaining resilience and reliability of services by troubleshooting deployment failures and infrastructure management.
• Experience in automation or monitoring frameworks, deployment or development.

Responsibilities

• Provide on-site support for new product implementations, upgrades, hardware audits, and troubleshooting for advanced robotics systems
• Partner with site-level RME teams to maximize advanced robotics system performance
• Identify, analyze, and resolve mechanical and system issues across the RTS product suite
• Design and implement electro-mechanical tools, fixtures, and diagnostic solutions to minimize troubleshooting and machine downtime
• Develop and implement proactive monitoring tools to measure safety, reliability, and performance of advanced robotics systems
• Create escalation processes, standard operating procedures, and preventative maintenance protocols for the RTS product suite
• Design and lead training sessions and develop training content for on-site RME teams
• Develop and implement spare parts management systems and processes
• Produce performance reports and provide "voice of the customer" feedback to development and support teams
• Up to 50% travel expected

Skills

Systems engineering

Troubleshooting deployments

Automation frameworks

Monitoring frameworks

Job description

Amazon Robotics Technical Services is seeking a Field Hardware Systems Engineer to serve as the vital link between on-site technicians and RTS engineering teams. You will launch new systems, develop maintenance procedures, ensure spare part availability, monitor performance, and drive improvements across Amazon's fulfillment network in a fast-paced environment.

You will establish SOPs, performance metrics, and feedback loops, enabling the RTS team to scale while ensuring safety, reliability, and