Field Quality Engineer - Hybrid | VoC Lead

Electrolux Group; Charlotte (NC); On-site; USD 95,000 - 125,000; Full time

Benefits offered by this job

Flexible hybrid schedule (80/20)

Medical, dental, vision

Retirement plan 401(k)

Discounts on Electrolux products

Tuition reimbursement after 12 months

EAP

Job summary

Electrolux Group in Charlotte, NC, is seeking a Field Quality Engineer to act as the Voice of the Consumer (VoC) lead, translating field performance data into actionable insights for reliability and customer experience. You will work with CS, Sales, Supplier Quality, R&D, Product Care and Brand Licensing teams to drive corrective actions and continuous improvement across the product lifecycle.

The role requires a bachelor’s in engineering, 3+ years in quality/field quality, strong data analysis,

Qualifications

• Bachelor’s degree in Engineering or related technical field; equivalent experience considered.
• Minimum 3 years of experience in quality engineering, field quality, or product performance analysis within a manufacturing environment.
• Strong analytical and problem‑solving skills with experience in root cause methodologies (8D, 5 Whys, etc.)

Responsibilities

• Collect, analyze, and synthesize Voice of Consumer data including warranty claims, service data, returns, and customer feedback
• Identify trends and emerging quality risks, translating insights into actionable improvement initiatives
• Lead root cause analysis (e.g., 8D, 5 Whys) and drive cross‑functional alignment on corrective actions
• Track and manage quality issues, ensuring timely escalation, resolution, and follow‑up across stakeholders
• Partner with Supplier Quality, R&D, and Product Care teams to implement corrective actions and improve product performance
• Own and continuously improve regional field quality reporting, including KPIs, scorecards, and trend analysis
• Coordinate return and analysis of defective products and components to support technical investigations
• Support new product development by providing field insights, quality targets, and performance expectations
• Deploy quality improvement tools such as service bulletins and troubleshooting guides to field teams
• Support training, technical guidance, and feedback loops with service technicians and Customer Service teams
• Contribute to Brand Licensing quality activities, ensuring licensed products meet Electrolux standards
• Collaborate across global and regional teams to share best practices and improve quality processes

Skills

Quality engineering

Field quality

Root cause analysis

Education

Bachelor's degree in Engineering

Tools

Six Sigma

FMEA

SPC

Job description

Electrolux Group in Charlotte, NC, is seeking a Field Quality Engineer to act as the Voice of the Consumer (VoC) lead, translating field performance data into actionable insights for reliability and customer experience. You will work with CS, Sales, Supplier Quality, R&D, Product Care and Brand Licensing teams to drive corrective actions and continuous improvement across the product lifecycle.

The role requires a bachelor’s in engineering, 3+ years in quality/field quality, strong data analysis,