Field Quality & Customer Experience Specialist | Hybrid

CHEP USA; Baltimore (MD); Hybrid; USD 65,000 - 90,000; Full time

Benefits offered by this job

Competitive Pay + Annual Bonus

Benefits Day 1!

401K with company match

Job summary

CHEP USA is seeking a Field Service Representative to own the customer quality journey from the service center to product delivery. You will act as the voice of the customer, translate feedback into actionable improvements, and lead field audits to ensure adherence to quality standards.

The role requires 3–5 years in customer service/CRM, strong communication, and the ability to operate in a hybrid field environment based out of Baltimore. On-site duties and some weekend shifts may apply.

Qualifications

• Bachelor’s degree required or equivalent business experience.
• 3–5 years in customer service / CRM (B2B or B2C).
• Strong communication and presentation skills.

Responsibilities

• Own the end-to-end customer quality journey from service center to delivery.
• Act as voice of the customer in quality matters; translate feedback into improvements.
• Execute field audits, inspections, and reviews to ensure quality standards.

Skills

Customer quality experience

Quality program execution

Relationship building

Problem solving

Education

Bachelor's degree in business or related field

Tools

Siebel / Salesforce

Job description

CHEP USA is seeking a Field Service Representative to own the customer quality journey from the service center to product delivery. You will act as the voice of the customer, translate feedback into actionable improvements, and lead field audits to ensure adherence to quality standards.

The role requires 3–5 years in customer service/CRM, strong communication, and the ability to operate in a hybrid field environment based out of Baltimore. On-site duties and some weekend shifts may apply.