Field Quality Engineer — Travel, Root-Cause Leader

Carrier; Athens (GA); On-site; USD 65,000 - 130,000; Full time

Benefits offered by this job

Health Care Benefits

Retirement Benefits

Time off and Leave

Disability

Life Insurance and Accidental Death &D

Tax-Advantaged Accounts

Tuition Assistance

Job summary

Carrier is seeking a Field Quality Engineer to support CST customers, dealers, service teams, and internal functions. You will investigate product quality concerns in the field, lead structured problem solving, and translate customer and service feedback into sustainable product, process, and reliability improvements.

The Field Quality Engineer partners with Service, Engineering, Manufacturing, Supplier Quality, and Supply Chain teams to resolve issues quickly, prevent recurrence, and improve

Qualifications

• Bachelor’s degree in Engineering is required.
• Three or more years of experience in quality, reliability, product engineering or related function preferred.
• Experience investigating field failures and leading root-cause and corrective-action activities.
• Strong knowledge of quality tools and methods (8D, 5 Whys, FMEA, control plans, statistics).

Responsibilities

• Serve as the primary quality liaison for field product concerns, coordinating with customers, dealers, service personnel, and internal cross-functional teams.
• Travel to customer, dealer, and service locations as needed to inspect equipment, validate reported conditions, and support issue resolution.
• Lead containment and field response activities for significant quality events, including inspection, sorting, rework, and communication plans.
• Investigate field failures using structured problem-solving methods; document root cause, corrective actions, and effectiveness verification.
• Collect, analyze, and report field quality data, including failure trends, warranty claims, mean time until failure, defect rates, and corrective-action status.
• Provide clear technical reports and timely updates to customers, service teams, engineering, manufacturing, and leadership.
• Coordinate returned-part analysis and ensure field evidence, operating conditions, photographs, diagnostic data, and service history are captured for effective investigation.

Skills

Problem-solving

Analytical thinking

Technical writing

Communication skills

Education

Bachelor’s degree in Engineering

Bachelor’s degree in Mechanical, Electrical, Industrial Engineering or related

Tools

Microsoft Office

Job description

Carrier is seeking a Field Quality Engineer to support CST customers, dealers, service teams, and internal functions. You will investigate product quality concerns in the field, lead structured problem solving, and translate customer and service feedback into sustainable product, process, and reliability improvements.

The Field Quality Engineer partners with Service, Engineering, Manufacturing, Supplier Quality, and Supply Chain teams to resolve issues quickly, prevent recurrence, and improve