Field Quality Assurance Specialist

Leafhome; Kochville Township (MI); On-site; USD 59,000 - 72,000; Full time

Job summary

Leafhome is seeking a Quality Control Field Specialist to oversee quality standards across warehouse and field installations in Michigan. You will own QC programs, inspection protocols, and reporting to ensure all work meets company and safety requirements. Travel up to 50% may be required.

You will partner with Operations, Installation, and Sales leadership to reduce rework, improve installer performance, and drive consistent customer outcomes through data-driven corrective actions and training.

Qualifications

• Associate's degree or Vocational Education.
• 2-4 years of installation and/or quality control experience.
• Valid driver's license.
• Ability to conduct job site inspections, including roofs.
• Strong analytical and documentation skills.
• Proficiency with CRM, inspection tools, and reporting systems.
• Ability to exercise independent judgment without supervision.
• Authorized to work in country without visa sponsorship.
• Experience with field-based quality programs.
• Knowledge of OSHA and safety standards.
• Ability to interpret installation scopes and manufacturer requirements.
• Experience identifying systemic process gaps.
• Strong communication skills to influence installers and leadership.

Responsibilities

• Own and maintain quality control standards, inspection protocols, and documentation requirements across warehouse and field operations.
• Conduct and oversee field and warehouse inspections; analyze findings, identify trends, and determine corrective actions to prevent repeat issues.
• Lead non-conformance management, including root cause analysis, corrective action planning, and follow-up validation.
• Partner with Installation and Quality Control leadership to improve material handling, job readiness, and installation execution quality.
• Evaluate installer and crew performance using inspection data; provide structured feedback, recommendations, and retraining guidance.
• Develop and support quality-focused training initiatives for installers and installation partners, including onboarding and ongoing skill development.
• Monitor and report on quality metrics, rework rates, service trends, and compliance outcomes; present insights to leadership.
• Ensure quality procedures align with safety standards and company policies; identify risks and elevate systemic issues proactively.

Skills

Quality control

Inspection

Analytical

Documentation

CRM

Driver's license

Field inspections

Independent judgment

communication

Education

Associate's degree or Vocational Education

Tools

CRM systems

Job description

Leafhome is seeking a Quality Control Field Specialist to oversee quality standards across warehouse and field installations in Michigan. You will own QC programs, inspection protocols, and reporting to ensure all work meets company and safety requirements. Travel up to 50% may be required.

You will partner with Operations, Installation, and Sales leadership to reduce rework, improve installer performance, and drive consistent customer outcomes through data-driven corrective actions and training.