Field Property Claims Adjuster — Travel & Growth

Farmers Insurance; Madison (WI); On-site; USD 31,000 - 45,000; Full time

Benefits offered by this job

Paid training through University of  

Flexibility to work outside desk job

401(k)

Medical

Dental

Vision

Health Savings and Flexible Spending

Life Insurance

Paid Time Off

Tuition Assistance

Job summary

Farmers Insurance in Madison, WI is seeking a Field Property Adjuster to assess property damage at policyholder homes. The role involves virtual and on-site investigations, negotiating settlements, and using claims software.

You’ll work with a company car, laptop, and MS Word/Excel to prepare estimates. Travel and strong customer service skills are essential as you interact with diverse stakeholders to settle claims and promote safety.

Qualifications

• High School diploma or equivalent.
• Excellent Customer service experience, preferably in a retail environment.
• Construction or Insurance experience is highly desirable and preferred.
• Excellent communication skills – both oral and written.
• Computer Literate: MS Word, Excel, Outlook.
• Proficiency with smartphones and applications.
• Eagerness to learn about insurance policies and property damage from the inside out to identify how coverage applies to a particular loss.
• Outgoing personality that would enjoy interacting with a wide variety of people including policyholders, claimants, agents, witnesses, and fraud investigators.
• Valid driver's license and Bondable. Final candidates will also be subject to a Motor Vehicle Record background check as this position may include a company vehicle.

Responsibilities

• Conduct virtual and on-site investigations by visiting policyholders’ residences to assess property damage, determine liability, evaluate the extent of loss, and negotiate fair settlements.
• Use claims handling software, a company car, and a laptop to determine claims-related damage and write estimates in a paperless environment.
• Evaluate and report on potential subrogation opportunities.
• Reports incidents involving theft, fraud, or arson to appropriate state and industry agencies.
• Perform duties independently, with work directly impacting management outcomes.
• Acts as a company representative in public interactions, maintaining a professional demeanor consistent with management standards.
• Engages regularly with a variety of stakeholders, including policyholders, claimants, agents, witnesses, contractors, law enforcement, fraud and arson investigators, attorneys, medical professionals, and other relevant parties.
• Use strong customer service skills to negotiate with policyholders to settle the claim.
• Performs additional duties as assigned.
• Promotes safety at all times and complies with safety/ergonomic standards as outlined in relevant company published manuals.

Skills

Customer service

Communication

Interpersonal skills

Outgoing personality

Problem solving

Teamwork

Education

High School diploma

Tools

MS Word

MS Excel

Outlook

Smartphones & apps

Job description

Farmers Insurance in Madison, WI is seeking a Field Property Adjuster to assess property damage at policyholder homes. The role involves virtual and on-site investigations, negotiating settlements, and using claims software.

You’ll work with a company car, laptop, and MS Word/Excel to prepare estimates. Travel and strong customer service skills are essential as you interact with diverse stakeholders to settle claims and promote safety.