Field Program Manager - Healthcare & Safety

Daniels Health; Des Moines (IA); On-site; USD 68,113 - 79,038; Full time

Job summary

Daniels Health is looking for a Program Manager in Des Moines, Iowa to support client account strategies and enhance service quality in healthcare settings. Candidates should have experience managing accounts, particularly in healthcare, strong relationship building skills, and customer service orientation. This position offers a salary range of $68,113 - $79,038 annually and involves regular on-site work educating staff and conducting audits. Join a mission-driven team focused on healthcare safety and services.

Qualifications

• Experience managing accounts, preferably within healthcare.
• Strong relationship building skills.
• Customer service oriented.
• Ability to work independently without direct supervision.
• Experience with CRM systems such as Salesforce.com.

Responsibilities

• Support the development and execution of customer account strategies.
• Ensure service meets requirements by partnering with Account Managers and Field Service.
• Educate clinical staff on products and services.
• Conduct routine audits related to contract KPIs.
• Hold consultative business reviews to analyze metrics and goals.
• Facilitate ongoing customer meetings.
• Collaborate and teach teams in operations, sales, logistics, and finance.
• Assist with installs and implementations for new customers.

Skills

Relationship building skills

Customer service minded

Ability to work independently

Tools

Salesforce.com

Job description

Daniels Health is looking for a Program Manager in Des Moines, Iowa to support client account strategies and enhance service quality in healthcare settings. Candidates should have experience managing accounts, particularly in healthcare, strong relationship building skills, and customer service orientation. This position offers a salary range of $68,113 - $79,038 annually and involves regular on-site work educating staff and conducting audits. Join a mission-driven team focused on healthcare safety and services.