Field Product Support Specialist

Linder Industrial Machinery Company; Chesapeake (VA); On-site; USD 52,000 - 76,000; Full time

Job summary

Linder Industrial Machinery Company in Virginia is seeking a Product Support Representative to expand its presence in the assigned territory by delivering product support and promoting all makes across parts and service. You will build relationships, prepare quotations, conduct after-sales visits, and maintain CRM-driven records and daily call reports to drive revenue and customer satisfaction.

A two-year degree and strong communication skills, plus mechanical aptitude, are desired as you

Qualifications

• AA or equivalent required.
• Strong interpersonal and communication skills.
• Familiarity with CRM, sales, and service processes.

Responsibilities

• Increase Parts and Service Sales opportunities in assigned territory to grow revenue.
• Prepare and present Parts and Service quotations for customers.
• Conduct after-sales visit.
• Complete and present Komtrax and Warranty certificates, complete 90-day revisit, sign up customers for electronic part ordering.
• Acquire customer information to build CRM database: machine lists, contacts, influencers, and Parts/Service purchasers.
• Conduct routine machine visits with 50-point walk around inspections.
• Promote current Parts and Service marketing and sales programs (New, Used, All Makes).
• Develop and maintain partnerships with Service, Parts, and Sales teams.
• Maintain daily call reports on CRM.
• Develop strong working relationship with mainline salesperson in territory to form a strong support team for customers.
• Other tasks as requested by manager.

Skills

Interpersonal skills

Computer skills

Verbal and written communication

Mechanical aptitude

Heavy equipment industry experience

Education

Associate degree (AA) or equivalent

Tools

CRM software

Job description

Linder Industrial Machinery Company in Virginia is seeking a Product Support Representative to expand its presence in the assigned territory by delivering product support and promoting all makes across parts and service. You will build relationships, prepare quotations, conduct after-sales visits, and maintain CRM-driven records and daily call reports to drive revenue and customer satisfaction.

A two-year degree and strong communication skills, plus mechanical aptitude, are desired as you