Product Support Representative- PSR

Linder-Industrial-Machinery-Company; Chesapeake (VA); On-site; USD 45,000 - 65,000; Full time

Job summary

Linder Industrial Machinery Company in Chesapeake, VA seeks a Product Support Representative to expand our presence in the assigned territory, providing product support to customers and increasing revenue. The PSR will promote all makes products and demonstrate that Linder and the PSR are solutions providers.

Responsibilities include increasing sales opportunities, preparing quotations, conducting after-sales visits, and maintaining CRM records.

Qualifications

• Associate degree or equivalent required.
• Strong interpersonal and customer-relations skills.
• Mechanical aptitude with heavy equipment knowledge.
• Excellent verbal and written communication.

Responsibilities

• Grow revenue by expanding product support and services in assigned territory.
• Prepare and present Parts and Service quotations.
• Conduct after-sales visits and 90-day revisits.
• Register customers for electronic parts ordering in CRM.
• Collect customer data including machines and contacts for CRM.
• Perform 50-point machine walkaround inspections and present findings.
• Promote all makes parts and service programs.
• Collaborate with Service, Parts and Sales teams.
• Maintain daily CRM call reports.
• Coordinate with mainline salesperson for team support.

Skills

Interpersonal skills

Mechanical aptitude

Verbal communication

Written communication

CRM knowledge

Customer relationship

Education

AA degree or equivalent

Tools

CRM software

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Product Support Representative- PSR

Chesapeake, VA, US

Linder Industrial Machinery Company is recognized as one of the nation's premier heavy equipment dealers providing quality new, used and rental equipment across 27 branch locations in Florida, Georgia, Virginia, South Carolina, and North Carolina. Linder's commitment to delivering superior industrial machinery solutions is shared by our leading equipment partners such as Komatsu, BOMAG, Deutz Fahr, Atlas, Konecranes, Mantsinen, Superior Brooms, Terramac, and many more.

Job Summary:

Expand Linder’s presence in assigned territory, providing product support to customers, and increase product support revenue. Promote Linder’s “all makes” products and demonstrate by actions that the PSR and Linder are solutions providers.

Responsibilities:

• Increase Parts and Service Sales opportunities in assigned territory in order to grow revenue, including consumables and commodities, service repairs, and undercarriage
• Prepare and present Parts and Service quotations for customers
• Conduct after-sales visit
• Complete and present Komtrax and Warranty certificates, complete 90 -day revisit, discuss and sign up customers for electronic part ordering
• Acquire customer information to build comprehensive data base to include machine lists, customer contacts, influencers, and Parts and Service purchasers - all information to reside in CRM
• Conduct routine machine visits completing 50-point walk around inspection and present to customers
• Promote current Parts and Service marketing and sales programs to include New, Used , and All Makes opportunities
• Develop and maintain partnerships with internal customers (Service, Parts, and Sales)
• Maintain DAILY call reports on CRM
• Develop strong working relationship with mainline salesperson in assigned territory to form a strong supp ort team for customers
• Other tasks as requested by manager

Education/Experience/Skills:

• Associate degree (AA) or equivalent from two-year college, technical school, or equivalent combination of education and experience
• Skilled in developing inter-personal relationships
• General knowledge of maintenance, repair, parts department functions, sales, and customer needs
• Mechanical aptitude and experience in heavy equipment industry required
• Excellent verbal and written communication skills

Linder Industrial Machinery Company is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.