Field Product Support Specialist - Heavy Equipment

Linder Industrial Machinery Company; Jacksonville (FL); On-site; USD 65,000 - 90,000; Full time

Job summary

Linder Industrial Machinery Company in Jacksonville, FL is seeking a motivated PSR to expand the company’s presence in the assigned territory by delivering proactive product support and promoting all makes. You will conduct routine machine visits, prepare quotations, and develop relationships with customers, service staff, and mainline sales to grow Parts and Service revenue.

This role requires an associate degree, strong computer skills, and excellent communication to build a comprehensive CRM

Qualifications

• AA degree or equivalent required.
• Strong computer skills.
• Ability to build interpersonal relationships.
• General knowledge of maintenance, repair, parts, sales, and customer needs.
• Mechanical aptitude in the heavy equipment industry.
• Excellent verbal and written communication skills.

Responsibilities

• Increase Parts and Service sales in the assigned territory.
• Prepare and present Parts and Service quotations.
• Conduct after-sales visits.
• Complete and present Komtrax and Warranty certificates.
• Build a comprehensive CRM database of customers and machines.
• Perform routine machine visits with 50-point inspections.
• Promote Parts and Service marketing programs.
• Develop partnerships with internal teams.
• Maintain daily CRM call reports.
• Collaborate with mainline sales staff to support customers.
• Perform other tasks as requested by management.

Skills

Interpersonal skills

Verbal communication

Written communication

Computer skills

Mechanical aptitude

Education

AA degree

Job description

Linder Industrial Machinery Company in Jacksonville, FL is seeking a motivated PSR to expand the company’s presence in the assigned territory by delivering proactive product support and promoting all makes. You will conduct routine machine visits, prepare quotations, and develop relationships with customers, service staff, and mainline sales to grow Parts and Service revenue.

This role requires an associate degree, strong computer skills, and excellent communication to build a comprehensive CRM