Field Product Support Specialist - Heavy Equipment

Linder Industrial Machinery Company; Ladson (SC); Presencial; USD 50.000 - 70.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Descripción de la vacante

Linder Industrial Machinery Company is a premier heavy equipment dealer providing new, used, and rental machinery across 27 branches. We seek to expand our presence in the Ladson area by delivering product support and promoting all-makes solutions to customers.

Responsibilities include growing revenue via parts/service sales, presenting quotes, and building strong internal partnerships. A two-year degree and strong communication skills are required, with CRM usage and field visits playing a key

Formación

• Associate degree (AA) or equivalent from two-year college, technical school, or equivalent combination of education and experience.
• Proficient computer skills.
• Skilled in developing inter-personal relationships.
• General knowledge of maintenance, repair, parts department functions, sales, and customer needs.
• Mechanical aptitude and experience in heavy equipment industry required.
• Excellent verbal and written communication skills.

Responsabilidades

• Increase Parts and Service Sales opportunities in assigned territory in order to grow revenue, including consumables and commodities, service repairs, and undercarriage.
• Prepare and present Parts and Service quotations for customers.
• Conduct after-sales visit.
• Complete and present Komtrax and Warranty certificates, complete 90-day revisit, discuss and sign up customers for electronic part ordering.
• Acquire customer information to build comprehensive data base to include machine lists, customer contacts, influencers, and parts and service purchasers — all information to reside in CRM.
• Conduct routine machine visits completing 50-point walk around inspection and present to customers.
• Promote current Parts and Service marketing and sales programs to include New, Used, and All Makes opportunities.
• Develop and maintain partnerships with internal customers (Service, Parts, and Sales).
• Maintain DAILY call reports on CRM.
• Develop strong working relationship with mainline salesperson in assigned territory to form a strong support team for customers.
• Other tasks as requested by manager

Conocimientos

Computer skills

Inter-personal relationships

Maintenance knowledge

Sales knowledge

Mechanical aptitude

Communication skills

Educación

Associate degree or equivalent

Descripción del empleo

Linder Industrial Machinery Company is a premier heavy equipment dealer providing new, used, and rental machinery across 27 branches. We seek to expand our presence in the Ladson area by delivering product support and promoting all-makes solutions to customers.

Responsibilities include growing revenue via parts/service sales, presenting quotes, and building strong internal partnerships. A two-year degree and strong communication skills are required, with CRM usage and field visits playing a key