Field Physician Account Manager – Eastern NC

Quest Diagnostics; Raleigh (NC); On-site; USD 60,000 - 90,000; Full time

Job summary

Quest Diagnostics is seeking a field-based sales professional to manage key accounts across Eastern North Carolina.

You will build relationships, identify customer needs, and drive growth by delivering service and solutions in diagnostic testing and related education.

Bachelor’s degree is required with 3–4 years of sales or account ownership experience, plus strong communication and planning skills and knowledge of the healthcare industry.

Qualifications

• Three to four years of experience in sales or with account ownership.
• Knowledge of Healthcare Industry, specifically laboratory/diagnostics, and general economics of business.
• Ability to develop and sustain strong customer relationships and strong planning and organizational skills.
• Excellent oral and written communication and presentation skills.
• Solid PC skill including Microsoft Software.

Responsibilities

• Manage accounts through ongoing business reviews of service, logistics, and supplies to identify customer needs
• Ensure customer retention by maintaining relationships with current accounts
• Drive growth in their assigned Key Accounts
• Identification and pursuit of up‑selling and cross‑selling opportunities in cooperation with Physician Account Executives or Specialty Account Executives.
• Partner with Physician Account Executive to resolve account specific service issues
• Partner with Customer Solutions Group to facilitate, prioritize and resolve customer service issues
• Escalate service issue non-resolution as appropriate
• Leverage all tools and resources (including data, sales portal, target lists; Marketing Department, Laboratory resources, and regional resources as needed)
• Provide continuing education to the customer on new technologies and laboratory testing
• Ensure compliance with company policies and government regulations
• Complete all administrative tasks thoroughly and promptly
• Follow up communications with Physician Account Executives and customers

Skills

Customer relationships

Planning & organization

Communication skills

Presentation skills

Healthcare industry knowledge

Education

Bachelor's degree

Tools

Microsoft Office

Job description

Quest Diagnostics is seeking a field-based sales professional to manage key accounts across Eastern North Carolina.

You will build relationships, identify customer needs, and drive growth by delivering service and solutions in diagnostic testing and related education.

Bachelor’s degree is required with 3–4 years of sales or account ownership experience, plus strong communication and planning skills and knowledge of the healthcare industry.