Physician Account Manager

Quest Diagnostics; Raleigh (NC); On-site; USD 60,000 - 90,000; Full time

Job summary

Quest Diagnostics is seeking a field-based sales professional to manage key accounts across Eastern North Carolina.

You will build relationships, identify customer needs, and drive growth by delivering service and solutions in diagnostic testing and related education.

Bachelor’s degree is required with 3–4 years of sales or account ownership experience, plus strong communication and planning skills and knowledge of the healthcare industry.

Qualifications

• Three to four years of experience in sales or with account ownership.
• Knowledge of Healthcare Industry, specifically laboratory/diagnostics, and general economics of business.
• Ability to develop and sustain strong customer relationships and strong planning and organizational skills.
• Excellent oral and written communication and presentation skills.
• Solid PC skill including Microsoft Software.

Responsibilities

• Manage accounts through ongoing business reviews of service, logistics, and supplies to identify customer needs
• Ensure customer retention by maintaining relationships with current accounts
• Drive growth in their assigned Key Accounts
• Identification and pursuit of up‑selling and cross‑selling opportunities in cooperation with Physician Account Executives or Specialty Account Executives.
• Partner with Physician Account Executive to resolve account specific service issues
• Partner with Customer Solutions Group to facilitate, prioritize and resolve customer service issues
• Escalate service issue non-resolution as appropriate
• Leverage all tools and resources (including data, sales portal, target lists; Marketing Department, Laboratory resources, and regional resources as needed)
• Provide continuing education to the customer on new technologies and laboratory testing
• Ensure compliance with company policies and government regulations
• Complete all administrative tasks thoroughly and promptly
• Follow up communications with Physician Account Executives and customers

Skills

Customer relationships

Planning & organization

Communication skills

Presentation skills

Healthcare industry knowledge

Education

Bachelor's degree

Tools

Microsoft Office

Job description

Job Description

We Provide Solutions. Patients and Physicians rely on our diagnostic testing, information, and services to help them make better healthcare decisions. These are often serious decisions with far reaching consequences, and require sensitivity, tact, and a clear dedication to service. It’s about providing clarity and hope.

This is a field-based sales position. The territory will encompass Eastern NC.

Responsibilities

• Manage accounts through ongoing business reviews of service, logistics, and supplies to identify customer needs
• Ensure customer retention by maintaining relationships with current accounts
• Drive growth in their assigned Key Accounts
• Identification and pursuit of up‑selling and cross‑selling opportunities in cooperation with Physician Account Executives or Specialty Account Executives.
• Partner with Physician Account Executive to resolve account specific service issues
• Partner with Customer Solutions Group to facilitate, prioritize and resolve customer service issues
• Escalate service issue non-resolution as appropriate
• Leverage all tools and resources (including data, sales portal, target lists; Marketing Department, Laboratory resources, and regional resources as needed)
• Provide continuing education to the customer on new technologies and laboratory testing
• Ensure compliance with company policies and government regulations
• Complete all administrative tasks thoroughly and promptly
• Follow up communications with Physician Account Executives and customers

Qualifications

Required Work Experience

• Three to four years of experience in sales or with account ownership

Knowledge

• Knowledge of Healthcare Industry, specifically laboratory/diagnostics, and general economics of business.

Skills

• Ability to develop and sustain strong customer relationships and strong planning and organizational skills
• Excellent oral and written communication and presentation skills
• Solid PC skill including Microsoft Software.

Education

Bachelor’s Degree Required

About The Team

Quest Diagnostics honors our service members and encourages veterans to apply.

While we appreciate and value our staffing partners, we do not accept unsolicited resumes from agencies. Quest will not be responsible for paying agency fees for any individual as to whom an agency has sent an unsolicited resume.

Equal Opportunity Employer: Race/Color/Sex/Sexual Orientation/Gender Identity/Religion/National Origin/Disability/Vets or any other legally protected status.