Field Performance Engineer: Failures, Forensics & Risk

Reliable Safety and Flow Corporation; Liberty (SC); On-site; USD 90,000 - 130,000; Full time

Job summary

Reliable Safety & Flow Corporation is seeking a Field Performance Engineer in Liberty, SC to lead product performance investigations and manage claim-driven returns across all product lines. You will act as the central owner of defective customer returns, conduct forensic analysis, and support risk mitigation and litigation where needed.

The role requires a mechanical engineering background, strong communication skills, and the ability to operate in high-stakes, customer-facing environments with

Qualifications

• Bachelor’s degree in Mechanical Engineering or related field.
• 8–10+ years in mechanical systems or forensic engineering.
• Strong knowledge of NFPA and UL standards.

Responsibilities

• Lead end-to-end management of claim-defective customer returns (RMA/FSR) across product lines.
• Perform field investigations and forensic analyses to evaluate product failures.
• Determine root cause using metallurgy and failure analysis techniques.
• Prepare detailed reports for leadership, customers, and legal teams.
• Travel to field sites 2–5 times monthly and work onsite in Liberty, SC.
• Interface with Legal, Quality, Engineering, and Manufacturing teams.
• Support litigation, risk mitigation, and subrogation activities.

Skills

Forensic engineering

Mechanical systems

Root cause analysis

Field investigations

Customer communication

Travel readiness

Litigation support

NFPA/UL knowledge

Education

Bachelors in Mechanical Eng

Fire Protection Eng

Job description

Reliable Safety & Flow Corporation is seeking a Field Performance Engineer in Liberty, SC to lead product performance investigations and manage claim-driven returns across all product lines. You will act as the central owner of defective customer returns, conduct forensic analysis, and support risk mitigation and litigation where needed.

The role requires a mechanical engineering background, strong communication skills, and the ability to operate in high-stakes, customer-facing environments with