Field Performance Engineer: Forensic Failure Investigator

Reliable Sprinkler Co.; South Carolina; On-site; USD 100,000 - 130,000; Full time

Job summary

Reliable Safety & Flow Corporation is seeking a Field Performance Engineer to lead product performance investigations and manage claim-driven returns across all product lines. This role serves as the central owner of claim-defective customer returns, conducting forensic analysis and supporting legal and risk mitigation efforts.

The ideal candidate has 8–10+ years of mechanical systems experience, knowledge of NFPA 13/25, UL standards, and strong communication skills.

Qualifications

• Bachelor’s degree in Mechanical Engineering, Fire Protection Engineering, Civil Engineering, Forensic Engineering, or related field.
• 8–10+ years of experience in mechanical systems, product investigation, forensic engineering, or related industries.
• Strong understanding of construction practices and mechanical product applications.
• Working knowledge of NFPA codes (13, 25) and UL standards.

Responsibilities

• Lead end-to-end management of claim-defective customer returns (RMA/FSR).
• Perform field investigations and forensic analyses to evaluate product failures, including site inspections.
• Apply engineering principles and failure analysis to determine root cause.
• Prepare detailed reports for leadership, customers, legal teams, and stakeholders.
• Collaborate with Legal, Quality, Engineering, and Manufacturing teams on litigation and risk mitigation.
• Communicate findings clearly to customers and end users, including adverse conclusions.

Skills

Interpersonal skills

Customer-facing communication

Travel readiness

Education

Bachelor’s degree in Mechanical Engineering or related field

Job description

Reliable Safety & Flow Corporation is seeking a Field Performance Engineer to lead product performance investigations and manage claim-driven returns across all product lines. This role serves as the central owner of claim-defective customer returns, conducting forensic analysis and supporting legal and risk mitigation efforts.

The ideal candidate has 8–10+ years of mechanical systems experience, knowledge of NFPA 13/25, UL standards, and strong communication skills.