Field Performance Investigator & Risk Mitigation Lead

Reliable Safety & Flow Corporation; Liberty (SC); On-site; USD 90,000 - 130,000; Full time

Job summary

Reliable Safety & Flow Corporation is seeking a Field Performance Engineer to lead product performance investigations and manage claim-driven returns across all product lines.

The role centers on end-to-end ownership of defect-related returns, conducting forensics, and supporting risk mitigation efforts while communicating findings to internal leadership, customers, and legal teams. Travel to field sites is required.

Qualifications

• Bachelor’s degree in engineering or related field.
• 8–10+ years in mechanical systems, product investigation, or forensic engineering.
• Strong understanding of construction practices and mechanical product applications.
• Experience with NFPA codes (13, 25) and UL standards.
• Ability to conduct structured investigations and communicate technical findings.

Responsibilities

• Lead end-to-end management of claim-defective customer returns (RMA/FSR).
• Conduct field investigations and forensic analyses to evaluate product failures.
• Determine root cause using engineering principles and metallurgy knowledge.
• Prepare detailed written reports for leadership, customers, and legal teams.
• Collaborate with Legal, Quality, Engineering, and Manufacturing teams on claims defense.
• Interface with customers, contractors, and end users to communicate findings.

Skills

Investigation & forensic engineering

Field investigations

Root cause analysis

Structured reporting

Customer communication

Travel flexibility

Education

Bachelor’s degree in Mechanical Engineering

Bachelor’s degree in Fire Protection Engineering

Bachelor’s degree in Civil Engineering

Bachelor’s degree in Forensic Engineering

Tools

NFPA 13/25 knowledge

UL standards familiarity

Metallurgy & materials science

Job description

Reliable Safety & Flow Corporation is seeking a Field Performance Engineer to lead product performance investigations and manage claim-driven returns across all product lines.

The role centers on end-to-end ownership of defect-related returns, conducting forensics, and supporting risk mitigation efforts while communicating findings to internal leadership, customers, and legal teams. Travel to field sites is required.