Fire Sprinkler Tech Lead & Customer Trainer

Reliable Safety & Flow Corporation; Charlotte (NC); On-site; USD 90,000 - 120,000; Full time

Job summary

Reliable Safety and Flow Corporation is seeking a Product Technology Manager based in Liberty, SC. You will educate customers, specify engineers and end users in proper product use, and support PDE, PMO, Sales departments. The role combines technical leadership with hands-on training and documentation duties.

You will lead trainings, prepare technical materials, and present at industry events while collaborating with internal teams to drive product improvements. Travel up to 50% is required.

Qualifications

• Associates degree in fire protection, mechanical technology or equivalent experience.
• 5+ years in fire sprinkler system design and installation.
• Knowledge of NFPA standards and FM Global Loss Prevention Data Sheets.
• Ability to interpret construction drawings and specifications.
• Willingness to travel up to 50% domestically.

Responsibilities

• Answer technical questions on Reliable products submitted by telephone and email.
• Perform technical training for Reliable personnel.
• Assist with creation and maintenance of technical documentation.
• Meet with customers, specifying engineers, and end users to discuss the use, features, and benefits of Reliable products.
• Provide technical presentations to industry associations, customers, specifying engineers, and end users.
• Plan, develop, and execute hands-on and classroom training for sprinkler system designers and fitters.
• Provide input on new products and product improvements.
• Troubleshoot Reliable products.
• Represent Reliable at industry events (AFSA, NFPA, NFSA, SFPE, etc.).
• Directly support sales force as necessary.

Skills

Solve complex technical problems

Attention to detail

Customer service skills

Communication skills

Team collaboration

Education

Associates degree in fire protection or mechanical technology

Tools

AutoCAD

Microsoft Office

Job description

Reliable Safety and Flow Corporation is seeking a Product Technology Manager based in Liberty, SC. You will educate customers, specify engineers and end users in proper product use, and support PDE, PMO, Sales departments. The role combines technical leadership with hands-on training and documentation duties.

You will lead trainings, prepare technical materials, and present at industry events while collaborating with internal teams to drive product improvements. Travel up to 50% is required.