Field Performance Investigator - Forensic Engineer

ASC Engineered Solutions; Liberty (SC); On-site; USD 90,000 - 130,000; Full time

Job summary

Reliable Safety & Flow Corporation in Liberty, SC is seeking a Field Performance Engineer to lead investigations into product performance and manage claim-driven returns across all product lines. You will serve as the central owner of defective returns, conduct field inspections, analyze failures, prepare formal reports, and work with Legal, Quality, Engineering, and Manufacturing to mitigate risk.

The role requires 8–10+ years in mechanical systems or forensic engineering, travel 2–5 times per

Qualifications

• Bachelor’s degree is strongly preferred.
• 8-10+ years in mechanical systems, product investigation, forensic engineering, or related industries.
• Strong understanding of construction practices and mechanical product applications.
• Knowledge of NFPA codes (13, 25) and UL standards.
• Experience with metallurgy, materials science, and failure mechanisms.
• Familiarity with manufacturing processes and QA methodologies.
• Ability to conduct structured investigations, design experiments, and communicate findings clearly.
• Strong interpersonal and communication skills; work with customers in adversarial situations.
• Willingness to travel frequently and respond to field events on short notice.
• Demonstrated stability in career progression.

Responsibilities

• Lead end-to-end management of claim-defective customer returns (RMA/FSR).
• Conduct field investigations and forensic analyses to evaluate product failures.
• Apply engineering principles and failure analysis to determine root cause.
• Prepare detailed written reports for leadership, customers, legal teams, and stakeholders.
• Partner with Legal, Quality, Engineering, and Manufacturing for litigation and risk mitigation.
• Interface with customers, contractors, and end users to communicate findings professionally.
• Support subrogation and litigation activities, including depositions and expert testimony.
• Ensure alignment with NFPA 13, NFPA 25, UL standards, and other requirements.
• Collaborate with product engineering to identify failure trends and drive improvements.
• Develop and standardize investigation processes across the company.
• Serve as a de facto risk management partner to minimize financial exposure.
• Travel to field sites; 2-5 trips per month with overnight travel.
• Work onsite in Liberty, SC when not traveling.

Skills

Interpersonal skills

Communication skills

Structured investigations

Travel willingness

Career stability

Construction practices

NFPA knowledge

UL standards familiarity

Education

Bachelor’s degree in Mechanical Engineering, Fire Protection Engineering, Civil Engineering, Forensic Engineering, or related field

Job description

Reliable Safety & Flow Corporation in Liberty, SC is seeking a Field Performance Engineer to lead investigations into product performance and manage claim-driven returns across all product lines. You will serve as the central owner of defective returns, conduct field inspections, analyze failures, prepare formal reports, and work with Legal, Quality, Engineering, and Manufacturing to mitigate risk.

The role requires 8–10+ years in mechanical systems or forensic engineering, travel 2–5 times per