Field PC Support Technician - Earn Incentives per Call

Worldwide TechServices; Albuquerque (NM); On-site; USD 36,000 - 48,000; Full time

Job summary

Worldwide TechServices is seeking a Dynamic PC Support technician to perform repairs and troubleshooting on desktops and laptops, addressing client issues promptly and professionally while coordinating with service teams.

The role requires a technical school certification and 0–2 years of experience; candidates should be able to travel to client sites, lift equipment up to 50 lbs, and maintain accurate call records.

Qualifications

• Technical school certification is typically required.
• 0-2 years of relevant experience.
• Previous customer service experience is a plus.

Responsibilities

• Provide customer support for designated equipment.
• Accept and deliver all service calls within the established service level agreement for each client.
• Meet established customer service satisfaction criteria as outlined in guidelines.
• Complete all administrative tasks associated with each call.
• Complete real-time reporting of all calls as documented in policies.
• Follow established policies and guidelines for each client.
• Ensure control of assets and inventory through prompt turnaround of parts.
• Report all activity in an accurate and timely manner.
• Understand and follow safety policies daily.

Skills

Customer service

Technical troubleshooting

Client interaction

Hardware understanding

Driver's license

Education

Technical school certification

Tools

OEM Certifications

Driver’s License

Job description

Worldwide TechServices is seeking a Dynamic PC Support technician to perform repairs and troubleshooting on desktops and laptops, addressing client issues promptly and professionally while coordinating with service teams.

The role requires a technical school certification and 0–2 years of experience; candidates should be able to travel to client sites, lift equipment up to 50 lbs, and maintain accurate call records.